Client Ops Associate II

JPMorgan Chase & Co.; Plano (TX); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

JPMorgan Chase & Co. in Plano, TX is seeking an experienced Merchant Risk Analyst to review merchant applications, assess legitimacy, and determine risk actions.

You will analyze bank statements, processing statements, and ownership details, coordinating due diligence with internal partners. The role requires strong attention to detail, excellent communication, and the ability to manage multiple reviews within SLAs.

Formación

• Minimum 3 years of experience in merchant underwriting, payments risk, fraud risk, credit risk, or related financial risk.
• Ability to analyze merchant documentation and synthesize evidence-based decisions.
• Working knowledge of merchant risk concepts including disputes, chargebacks, refunds, fulfillment/non-delivery exposure, and restricted business activity.
• Ability to apply documented risk criteria consistently within approved authority and escalation requirements.
• Strong attention to detail with audit-ready documentation and clear decision rationale.
• Effective written and verbal communication; comfortable contacting merchants to resolve discrepancies.
• Ability to manage multiple reviews concurrently while meeting service-level and quality expectations.
• Proficiency with spreadsheet and documentation tools for analysis, tracking, and reporting.
• Understanding of relevant legal, regulatory, and payment-network requirements for onboarding and monitoring.
• Commitment to fair, consistent customer treatment and sound risk outcomes.

Responsabilidades

• Review merchant applications, websites, ownership and business information, credit reports, bank statements, prior processing statements, internal history, and approved fraud-risk tools
• Validate business legitimacy and evaluate products or services, sales channels, and customer experience considerations
• Assess expected processing volume, average transaction size, fulfillment timing, refund practices, dispute and chargeback patterns, and processing history
• Calculate or validate processing exposure and non-delivery exposure; assign or confirm the appropriate Merchant Category Code
• Identify restricted, prohibited, or heightened-risk activity and complete or coordinate required due diligence
• Make or recommend approval, decline, retention, restriction, or termination decisions within established authority and risk appetite
• Contact merchants and internal partners to obtain missing information, resolve discrepancies, and document a clear decision rationale
• Serve as a primary contact for merchant risk escalations and provide an independent recommendation to onboard, retain, restrict, terminate, or escalate
• Perform or coordinate enhanced due diligence for elevated-risk merchants, including licensing, registration, ownership, and business-practice reviews where applicable
• Maintain complete, accurate, and audit-ready documentation of evidence, calculations, decisions, conditions, approvals, and escalations
• Identify recurring risks, control gaps, and policy ambiguities; recommend improvements to procedures, training, documentation, or systems

Conocimientos

Merchant underwriting

Payments risk

Fraud risk

Credit risk

Documentation analysis

Regulatory knowledge

Communication skills

Audit readiness

Risk escalation

Data tracking

Herramientas

Spreadsheet tools

Documentation tools

Descripción del empleo

Job responsibilities

• Review merchant applications, websites, ownership and business information, credit reports, bank statements, prior processing statements, internal history, and approved fraud-risk tools
• Validate business legitimacy and evaluate products or services, sales channels, and customer experience considerations
• Assess expected processing volume, average transaction size, fulfillment timing, refund practices, dispute and chargeback patterns, and processing history
• Calculate or validate processing exposure and non-delivery exposure; assign or confirm the appropriate Merchant Category Code
• Identify restricted, prohibited, or heightened-risk activity and complete or coordinate required due diligence
• Make or recommend approval, decline, retention, restriction, or termination decisions within established authority and risk appetite
• Contact merchants and internal partners to obtain missing information, resolve discrepancies, and document a clear decision rationale
• Serve as a primary contact for merchant risk escalations and provide an independent recommendation to onboard, retain, restrict, terminate, or escalate
• Perform or coordinate enhanced due diligence for elevated-risk merchants, including licensing, registration, ownership, and business-practice reviews where applicable
• Maintain complete, accurate, and audit-ready documentation of evidence, calculations, decisions, conditions, approvals, and escalations
• Identify recurring risks, control gaps, and policy ambiguities; recommend improvements to procedures, training, documentation, or systems

Required qualifications, capabilities and skills

• Minimum 3 yearsof experience in merchant underwriting, payments risk, fraud risk, credit risk, or a related financial risk discipline
• Demonstrated ability to analyze merchant documentation (for example: bank statements, processing statements, ownership and business information) and synthesize an evidence-based decision
• Working knowledge of merchant risk concepts including disputes, chargebacks, refunds, fulfillment/non-delivery exposure, and prohibited or restricted business activity
• Ability to apply documented risk criteria consistently and operate within defined approval authority and escalation requirements
• Strong attention to detail with the ability to maintain accurate, audit-ready documentation and a clear decision rationale
• Effective written and verbal communication skills, including comfort contacting merchants to clarify information and resolve discrepancies
• Ability to manage multiple reviews concurrently while meeting service-level and quality expectations
• Proficiency with spreadsheet and documentation tools for analysis, tracking, and reporting
• Understanding of relevant legal, regulatory, and payment-network requirements for merchant onboarding and monitoring
• Commitment to fair, consistent customer treatment and sound risk outcomes

Preferred qualifications, capabilities and skills

• Experience supporting enhanced due diligence reviews for elevated-risk merchants
• Experience evaluating complex or emerging merchant business models and sales channels (for example: online marketplaces or subscription-based models)
• Familiarity with Merchant Category Code assignment governance and high-risk category considerations
• Experience partnering with Risk, Legal, Compliance, Controls, Operations, Sales, Client Management, and know your customer / anti-money laundering stakeholders
• Experience participating in audits, control reviews, or issue remediation related to underwriting decisions and record retention
• Ability to identify policy gaps and propose practical improvements to procedures, training, or tooling
• Experience using approved fraud or risk tools to support merchant review and monitoring