Client Operations Team Lead, Stablecoins and Cash Management

Anchorage Lending CA, LLC; Sioux Falls, New York, San Francisco (SD, NY, CA); On-site; USD 80,000 - 120,000; Full time

Job summary

Join a forward-thinking company at the forefront of digital asset operations! As the Client Operations Team Lead, you'll play a vital role in building and scaling operational infrastructure for cash management and stablecoins. This position offers an exciting opportunity to optimize workflows, lead a talented team, and contribute to the evolution of finance. With a focus on operational excellence and compliance, you will ensure seamless client interactions with both fiat and digital assets. If you are passionate about innovation in finance and eager to make a significant impact, this role is perfect for you!

Benefits

Flexible Work Hours

Health Insurance

Retirement Plan

Professional Development Opportunities

Team Building Activities

Qualifications

• Proven experience in designing scalable cash management operations.
• Strong understanding of payment processing and reconciliation.

Responsibilities

• Design and implement operational workflows for cash management.
• Oversee client cash deposits, withdrawals, and transfers.

Skills

Cash Management

Stablecoin Operations

Payment Processing (Wires, ACH)

Operational Excellence

Risk Management

Problem-Solving

Team Leadership

Education

Bachelor's Degree in Finance or related field

7+ years in institutional financial operations

Tools

Reconciliation Tools

Banking APIs

Job description

At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto.

Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the only federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings.

The company is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York; Porto, Portugal; Singapore; and Sioux Falls, South Dakota. Learn more at anchorage.com, on X @Anchorage, and on LinkedIn.

Be at the forefront of institutional digital asset operations at Anchorage Digital! As our Client Operations Team Lead for Cash Management and Stablecoins, you will be instrumental in building, designing, and scaling the critical operational infrastructure that enables our clients to seamlessly interact with both traditional fiat (USD) and cutting-edge stablecoin solutions. This is an exceptional opportunity to establish robust operational workflows, lead a talented team, and contribute to the evolution of institutional finance within the secure and innovative environment of Anchorage Digital. If you are a builder with a passion for operational excellence in the intersection of traditional finance and digital assets, we invite you to join us!

Anchorage Digital is seeking a highly motivated and experienced Client Operations Team Lead to spearhead our Cash Management and Stablecoin Operations. In this pivotal role, you are responsible for ensuring the seamless and efficient processing of client cash movements and stablecoin transactions. You will be instrumental in maintaining exceptional client experiences, optimizing operational workflows, and ensuring compliance with all relevant regulations. This role requires a strong understanding of both traditional cash management practices and the evolving landscape of digital assets, particularly stablecoins.

Responsibilities:

1. Build & Design: Design, document, and implement robust operational workflows, procedures, and controls for all aspects of client Fiat (USD) cash management, ensuring scalability and risk mitigation.
2. Cash Management Operations: Oversee the processing of client cash deposits, withdrawals, and transfers across various payment rails. Ensure accurate and timely reconciliation of cash accounts. Troubleshoot and resolve complex cash-related inquiries and issues. Maintain a strong understanding of payment processing systems and protocols (e.g., ACH, wire transfers). Identify and implement process improvements to enhance efficiency and accuracy in cash operations.
3. Stablecoin Operations: Manage the operational aspects of stablecoin deposits, withdrawals, and transfers on relevant blockchain networks. Develop and maintain operational procedures for stablecoin custody, settlement, issuance, and redemption. Collaborate with technology teams to ensure the smooth integration of stablecoin operations with internal systems. Stay abreast of regulatory developments and best practices related to stablecoins and digital assets. Ensure compliance with security protocols and risk management frameworks for stablecoin operations.
4. Cross-Functional Support: Collaborate with Business, Product, Technology, Finance, Compliance, and Client Relationship teams to support new or existing business lines requiring specific Fiat/Stablecoin operational processes and use cases.
5. Process Improvement: Continuously identify and implement enhancements to cash management processes to improve efficiency, strengthen controls, and enhance client service.

Technical Skills:

• In-depth understanding of various payment processing systems (Wires, ACH) and their technical requirements.
• Knowledge of reconciliation tools and methodologies.
• Familiarity with banking APIs and data integration for cash management.
• Understanding of security protocols and controls relevant to Fiat payment processing and data handling.

Complexity and Impact of Work:

• Ability to design and implement scalable Fiat cash management processes that can accommodate future growth.
• Responsibility for ensuring the accuracy and security of high-value Fiat transactions.
• Impact on maintaining strong relationships with banking partners through efficient operations.
• Contribution to the development of new products and services requiring robust Fiat operational support.

Organizational Knowledge:

• Understanding of how efficient Fiat operations integrate with digital asset workflows for institutional clients.
• Enthusiasm for building and optimizing both traditional and digital asset operational capabilities.
• Ability to thrive in a collaborative environment where cross-functional teamwork is essential.

Communication and Influence

• Ability to clearly communicate complex Fiat operational processes to both technical and non-technical audiences.
• Experience in working with banking partners to resolve operational issues and implement process improvements.
• Ability to influence internal stakeholders on the design and implementation of efficient Fiat workflows.

You may be a fit for this role if you have:

• Proven experience in designing and building robust and scalable Fiat cash management operations within a regulated financial institution.
• Strong understanding of institutional payment processing (Wires, ACH), reconciliation, and cash sweep mechanisms.
• Demonstrated ability to lead and develop operations teams focused on accurate and efficient Fiat currency management.
• Experience in developing and implementing operational processes for new payment capabilities (e.g. Digital Assets).
• A proactive and detail-oriented approach with a strong focus on risk management and control implementation in Fiat operations.
• Excellent problem-solving skills and the ability to resolve complex Fiat-related operational issues.
• Experience serving as an operational point of contact for banking partners.
• 7+ years of experience in institutional financial operations with a significant focus on Fiat cash management.

Although not a requirement, bonus points if:

• Experience working in the cryptocurrency or fintech industry.
• Knowledge of specific stablecoin protocols and blockchain networks (e.g., Ethereum, USDC, USDT).
• Familiarity with regulatory frameworks related to digital assets.
• Project management experience.

About Anchorage Digital: Who we are

The Anchorage Village, what we call our team, brings together the brightest minds from platform security, financial services, and distributed ledger technology to provide the building blocks that empower institutions to safely participate in the evolving digital asset ecosystem. As a diverse team of more than 300 members, we are united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy.

Anchorage Digital is committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported, and connected at work—regardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives.

Anchorage Digital is an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Anchorage Digital considers qualified applicants regardless of criminal histories, consistent with other legal requirements. “Anchorage Digital” refers to services that are offered either through Anchorage Digital Bank National Association, an OCC-chartered national trust bank, or Anchorage Lending CA, LLC a finance lender licensed by the California Department of Financial Protection and Innovation, License No. 60DBO-11976, or Anchorage Digital Singapore Pte Ltd, a Singapore private limited company, all wholly-owned subsidiaries of Anchor Labs, Inc., a Delaware corporation.

Protecting your privacy rights is important to Anchorage Digital, and we work to maintain the trust and confidence of our clients when handling personal or financial information. Please see our privacy policy notices here.