Client Operations Specialist Sr

Insight Enterprises, Inc.; Chandler (AZ); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Client Operations Specialist Sr to enhance customer service and streamline sales processes. This role involves managing quotes, pricing, and account management while collaborating closely with Account Executives. Ideal candidates will have a strong background in IT products, excellent communication skills, and the ability to build trust with clients. Join a people-first company that values your growth and offers opportunities for career advancement. This is your chance to be part of a dynamic team that is committed to making a positive impact in the community.

Benefits

Work from another location for up to 30 days

Access to diverse Teammate Resource Groups

Qualifications

• Bachelor's degree or equivalent experience required.
• Strong knowledge of IT products and services is needed.

Responsibilities

• Manage sales quotes and ensure pricing accuracy.
• Assist clients with account management and reporting.

Skills

Customer Service

Sales Processes

Communication Skills

Problem-Solving

Time Management

Education

Bachelor's Degree

2-6 Years Related Experience

Job description

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Chandler, AZ, US

Client Operations Specialist Sr

As a Client Operations Specialist Sr, you’ll be responsible for providing customer service and managing the sales processes for an assigned team of Account Executives. Your role is to assist with quoting, ordering, account management, mailbox and call management, part requests, report generation, and order fulfillment. You’ll become our AEs go-to for pre-sales support functions, including pre-qualification of accounts, product pricing, research, configuration, and product information.

Location: This role is fully onsite at our Chandler, AZ office.

Insight at a Glance

• 14,000+ engaged teammates globally
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

As a Client Operations Specialist Sr, you will connect with customers, partners, and internal stakeholders. We will count on you to support the organization’s requirements. You will:

• Prepare, manage, and submit sales quotes accurately into the appropriate quote entry system. Research technical information on product requests and ensure access to procurement.
• Manage pricing (agreement manager, contract module) and work with vendors on special pricing. Ensure special bid pricing is applied and correct cost is captured on every order before order is released. You’ll also ensure contract compliance where necessary.
• Assist in special projects for clients and our sales teams: providing reporting, requesting and setting up new client sold-to’s, bill-to’s, and ship-to’s, assisting clients with Insight web accounts, and providing ad hoc status updates.
• Communicate with the sales team about the happenings within accounts.
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• Bachelor's degree (B. A.) from a four-year college or university; or two to six years of related experience and/or training; or an equivalent combination of education and experience.
• Previous experience selling computer technology is highly encouraged. Strong knowledge of IT products and services is needed.
• Ability to effectively present information and respond to questions from groups of managers, clients, and teammates.
• Strong communication (verbal and written), organization, problem-solving, and time management skills.
• Able to build relationships and quickly develop trust with clients and internal personnel.
• Must be able to adhere to tight service level agreements (SLAs) and be able to multi-task effectively.

What you can expect

We’re legendary for taking care of you, your family, and helping you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
• Access to 11 thriving and diverse Teammate Resource Groups.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience, so even if you don’t feel like your skills are a perfect match — we still want to hear from you!

Nearest Major Market: Phoenix
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