Client Operations Specialist - Livonia

Main Financial Group; Livonia (MI); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Paid vacation

Career development

Job summary

Main Financial Group, a premier wealth management firm in Livonia, MI, seeks a Client Operations Specialist to support advisors and manage onboarding, servicing accounts, and new business processing.

The role coordinates with clients, custodians, and carriers to obtain requirements, resolve issues, and move new business forward in a collaborative team environment.

Qualifications

• Experience in financial services and brokerage required.
• Strong attention to detail and organizational skills.
• Ability to manage multiple cases and deadlines simultaneously.

Responsibilities

• Prepare, review, and process new Schwab and Fidelity account applications.
• Prepare, review, and process new annuity and life insurance applications.
• Coordinate with advisors, clients, custodians, and carriers to obtain outstanding requirements and keep new business moving forward.
• Track new business through review, approval, funding, and completion.
• Resolve incomplete applications and service issues.
• Provide account maintenance and ongoing service support.

Skills

Attention to detail

Organizational skills

Communication skills

Multitasking

Team-oriented

Education

Michigan Life & Health Insurance License

Series 65 license

Job description

About Us

Main Financial Group is a premier wealth management firm dedicated to helping individuals and families preserve and protect their financial legacy. As an independent wealth management firm, we blend strategy, service, and personalized guidance to create tailored financial plans that reflect the values and goals of our clients. We are committed to providing exceptional client service while maintaining a collaborative, professional, and team-oriented environment for our employees and advisors. We are seeking an experienced Client Operations Specialist to join our Livonia office and support the processing, service, and ongoing administration of client accounts and new business.

Role Overview

The Client Operations Specialist plays a key role in supporting advisors and ensuring a smooth client experience across brokerage/advisory accounts, annuities, and life insurance.

This position focuses on three core areas:

• New Business Processing:Manage brokerage, annuity, and insurance applications from submission through completion
• Case Coordination:Work with advisors, clients, custodians, and carriers to resolve outstanding requirements and move new business forward
• Client Service:Support ongoing account maintenance, documentation, and service requests

This is a detail-oriented, process-driven role requiring strong organization, communication, and follow-through.

Key Responsibilities

New Business Processing

• Prepare, review, and process new Schwab and Fidelity account applications
• Prepare, review, and process new annuity and life insurance applications
• Coordinate with advisors, clients, custodians, and carriers to obtain outstanding requirements and keep new business moving forward
• Track new business through review, approval, funding, and completion
• Resolve incomplete applications, outstanding requirements, and other processing issues
• Process account maintenance and ongoing service requests
• Assist with account transfers, beneficiary changes, and account updates
• Support annuity and insurance service requests, including required forms and carrier documentation
• Assist clients with forms, signatures, paperwork, and general account servicing needs
• Provide advisors with timely updates on pending service items
• Maintain accurate client records within CRM and document management systems
• Ensure service requests are followed through to completion
• Support additional operational projects and process improvements as needed

Qualifications

• Experience in financial services and brokerage, with familiarity in brokerage accounts, annuities, life insurance, custodians such as Schwab or Fidelity, and insurance carriers required
• Strong attention to detail and organizational skills
• Ability to manage multiple cases and deadlines simultaneously
• Excellent written and verbal communication skills
• Professional, dependable, and team-oriented mindset
• Michigan Life & Health Insurance License and Series 65 preferred, but not required

Compensation

• $75,000 annual salary for candidates who do not currently hold both the Michigan Life & Health Insurance License and Series 65
• $85,000 annual salary for candidates who currently hold both an active Michigan Life & Health Insurance License and Series 65

Licensing is preferred, but not required for this position.

Why Join Main Financial Group

At Main Financial Group, you’ll be part of a collaborative, client-focused team dedicated to delivering exceptional service and results. We believe in supporting our employees with the resources, training, and environment they need to thrive.

Here, your work will directly impact our clients, advisors, and continued growth. We value professionalism, teamwork, and continuous improvement, and we are committed to creating a workplace where employees can learn, contribute, and succeed.

• Employer-contributed health insurance, plus optional dental and vision coverage
• 10 days of paid vacation following the introductory period, plus paid company holidays
• Career development with access to industry tools and training