Delivery and Success Associate

Ketryx; Boston (MA); On-site; USD 62,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Generous stock options

Generous PTO for full‑time employees

Job summary

A medical software firm in Boston is seeking a Client Operations Engineer to support client success and optimize the platform. The role combines regulatory expertise and technical problem solving. Ideal candidates will have a Bachelor’s degree and experience in regulated environments. This position offers competitive compensation and growth opportunities, along with a hybrid working schedule.

Qualifications

• Strong understanding of precision, safety, and process in a regulated setting.
• Familiarity with configuring technical systems, software architecture, and data flows.
• Ability to build trust, solve complex problems, and communicate technical concepts clearly.

Responsibilities

• Assist with client onboarding, training, and support for long-term success.
• Support product configuration, data workflows, and documentation processes.
• Apply regulatory standards to configuration of validated systems.

Skills

Experience in regulated environments

Technical literacy

Customer-focused problem solving

Process discipline and continuous improvement

Communication skills

Team orientation

Education

Bachelor's degree in a relevant field or equivalent work experience

Job description

Job Title: Client Operations Engineer

Employment Status: Full-time

Office Hours: Monday - Friday, hybrid schedule

Location: Boston, Massachusetts

Compensation: $62,000 - $75,000 base + variable + equity options
Note: Compensation may be negotiated based on experience level

Ketryx is on a mission to save and improve lives by making medical software and AI safe, secure, and reliable. We empower software teams building medical applications to create compliant, high‑quality products that patients and providers around the world can trust. By automating the complex documentation and quality processes that slow innovation, we help our customers build safer, more innovative medical software—faster.

We’re building a Client Operations team that blends technical excellence with empathy, service, and growth. We’re looking for Client Operations Engineers who are eager to learn, excited by complexity, and driven to make a real impact through meaningful work.

About you

• Experience in regulated environments. Strong understanding of precision, safety, and process in a regulated setting.
• Technical literacy. Familiarity with configuring technical systems, software architecture, and data flows. Experience with software V&V protocols is a plus.
• Customer‑focused problem solving. Strong interpersonal skills, ability to build trust, solve complex problems, and communicate technical concepts clearly to clients.
• Process discipline and continuous improvement. Experience in process execution, manufacturing, or operations with a focus on quality and efficiency.
• Communication skills. Strong technical writing, producing clear, concise documentation for internal and external audiences.
• Team orientation. Effective collaborator able to work in cross‑functional teams and adapt to dynamic environments.
• Educational background. Bachelor’s degree in a relevant field or equivalent work experience.

Responsibilities

• Support Client Success: Assist with client onboarding, training, and support—ensuring customers are set up for long‑term success with the Ketryx platform and help solve real problems in regulated environments with clarity and care.
• Configure and Optimize the Platform: Learn the Ketryx platform inside and out. Support product configuration, data workflows, and documentation processes tailored to safety‑critical applications and customer needs.
• Regulatory and Technical Expertise: Apply regulatory standards (ISO 13485, ISO 14971, FDA QSR) to configuration of validated systems and help clients align their processes with safety and compliance expectations.
• Document Ownership and Process Control: Draft and manage SOPs, validation records, and other quality documentation; ensure accuracy, clarity, and alignment with internal QMS standards and regulatory requirements.
• Contribute to Technical Problem Solving: Work closely with clients and teammates to troubleshoot issues, improve workflows, and identify opportunities for optimization. Escalate challenges thoughtfully and follow through with reliability.
• Collaborate on Product Development: Share insights from real‑world customer experience to help shape product direction. Participate in feedback cycles with Product and Engineering teams.
• Support Quality and Compliance Efforts: Maintain clear, accurate, and compliant documentation within the Quality Management System and support internal process improvements.
• Grow as a Professional: Take ownership of learning and development, building skills, habits, and maturity needed to become a trusted contributor to both clients and the Ketryx team.

What We Offer

• Competitive compensation
• Generous stock options possible
• Work in an exciting field with a positive impact on the world
• Opportunity to learn and grow as part of a global team
• Generous PTO for full‑time employees

Ketryx is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.