Client Operations Associate I

Loop Inc.; Chicago (IL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Equity eligibility

Health, dental, and vision insurance

401(k) match

Paid time off

Parental leave

Job summary

Loop seeks a Client Operations Associate I in Chicago to manage end-to-end operational processes for customers and drive automation in the audit flow. You will optimize invoice management, enable actionable data, and collaborate with Customer Success, Product, and Engineering to improve the product and customer experience.

Based in Chicago, this in-person role requires in-office presence 4+ days a week. The ideal candidate enjoys data, technology, and solving problems to support client success

Qualifications

• Willingness to learn new skills.
• Ability to collect data, analyze results, and draw conclusions.
• Passion for technology and data.
• Excellent written & spoken communication skills.

Responsibilities

• Oversee the day-to-day audit process for clients
• Proactively identify changes we can make to our internal application in order to improve and enable automation to the audit process
• Partner cross functionally with Customer Success, Engineering and Product to provide critical feedback on the audit process and make suggested improvements
• Analyze freight cost data; identify discrepancies and errors in carrier billing; work with carriers to address systemic issues
• Support customers through managing disputes, claims, and other exceptions related to billing and payment transactions
• Take the perspective of who we serve into everything you do, anticipating client needs, and responding quickly
• Partner with Customer Success Managers to ensure client satisfaction and retention

Skills

Data analysis

Problem solving

Communication

Learning agility

Job description

Loop is industrializing services through AI, starting with one of the world's most complex industries: the global supply chain. We're an AI-native company built to solve the systemic data problem that's held logistics back for decades. Our Logistics Data Platform turns fragmented, unstructured data into a trusted foundation that fuels automation, financial clarity, and decision intelligence at scale.

Our momentum is gaining national recognition. Loop was recently named to LinkedIn's 2026 Top Startups list, ranking #1 in Chicago, #4 in San Francisco, and earning a spot on the national list reflecting our growth, innovation, and the exceptional talent and culture driving our success.

Today, Loop serves >20% of the Fortune 100, manages over $30B in supply chain spend, and helps its clients save hundreds of millions of dollars each year.

We recently closed a $95M Series C and are backed by leading investors including Valor Equity Partners, Founders Fund, 8VC, Index Ventures, J.P. Morgan, and more than 50 industry-leading angel investors.

Our team brings deep expertise from Uber, Google, Microsoft, Meta, Amazon, Flexport, C3 AI, VMware, Box, UPS, and C.H. Robinson and we're looking for builders who want to help shape what comes next.

About the Role

As a Client Operations Associate I, you will be responsible for managing the end to end operational process for our customers. The Client Operations Associate is directly responsible for driving automation, optimizing invoice management and enabling actionable data for our clients that is critical to their business. You will play a key role in identifying opportunities and ways to improve our products to enhance customer experience and stickiness, working alongside Customer Success Managers, Product and Engineering.

This is an in-person role based in Chicago, with the expectation of being in the office 4+ days per week.

What You'll Do

• Oversee the day-to-day audit process for clients
• Proactively identify changes we can make to our internal application in order to improve and enable automation to the audit process
• Partner cross functionally with Customer Success, Engineering and Product to provide critical feedback on the audit process and make suggested improvements
• Analyze freight cost data; identify discrepancies and errors in carrier billing; work with carriers to address systemic issues
• Support customers through managing disputes, claims, and other exceptions related to billing and payment transactions
• Take the perspective of who we serve into everything you do, anticipating client needs, and responding quickly
• Partner with Customer Success Managers to ensure client satisfaction and retention

About You

• Desire to learn new skills; previous experience in operations, customer service or account management in the logistics/transportation industry is nice to have
• Ability to collect data, analyze results, and draw valid conclusions
• Passion for technology and data
• Proven problem solving results
• Excellent written & spoken communication skills

Compensation and Benefits

The base pay range for this role is $60,000 to $70,000 annually. This range reflects the base pay that Loop reasonably expects to pay for the position at the time of hire. Actual compensation will depend on job-related factors, including experience, skills, qualifications, location, and business needs.

In addition to base salary, this role may be eligible for equity. This role is also eligible for Loop's benefits, including health, dental, and vision insurance, 401(k) match, paid time off, paid holidays, and parental leave.

Loop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.