Client Operations Associate (Data Entry/Insurance Verification) - Office position - not remote

Prism Medical Products, LLC; Elkin (NC); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company in consumer services is seeking a Client Operations Associate in Elkin, NC. This full-time office-based role focuses on data entry and insurance verification, ensuring excellent client experiences. Candidates should have strong communication skills and a commitment to service excellence. The position offers opportunities for personal and professional growth within a supportive team environment.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401K

Company Paid Holidays

Paid Time Off

Education Assistance Program

Community Involvement

Qualifications

• Minimum 6 months in a customer focused/customer service environment.
• Good communication skills, both verbal and written.

Responsibilities

• Communicate effectively via phone, email, or verbally to patients and clinicians.
• Navigate operations software to retrieve patient information.
• Adhere to company policies and report compliance concerns.

Skills

Communication

Customer Service

Multi-tasking

Education

High School Diploma

Associates or Bachelor degree

Tools

Microsoft Office

Microsoft Outlook

Job description

Client Operations Associate (Data Entry/Insurance Verification) - Office position - not remote

Join to apply for the Client Operations Associate (Data Entry/Insurance Verification) - Office position - not remote role at Prism Medical Products, LLC

Client Operations Associate (Data Entry/Insurance Verification) - Office position - not remote

1 day ago Be among the first 25 applicants

Join to apply for the Client Operations Associate (Data Entry/Insurance Verification) - Office position - not remote role at Prism Medical Products, LLC

At Prism Medical Products, we’re not just offering jobs—we’re building careers!

As part of our dynamic team, you’ll be empowered to make a meaningful impact every day. Whether you’re on the frontlines of patient care, operations, or support services, you’ll play a vital role in delivering the innovative and patient-centered solutions that define Prism CARE Solutions.

We’re searching for motivated individuals to elevate our expertise, support our mission, and help deliver outstanding results. Join us to thrive in a fast-paced, collaborative environment that values growth, compliance, and delivering an exceptional client experience. If you're ready for a fulfilling, long-term career that makes a real difference, we’d love to hear from you!

Prism CARES for Our Employees!

We don’t just say it—we show it. Prism CARES represents our commitment to combining access, resources, and expertise to support our employees while they support our patients and providers.

C - Cultivating growth and balance: We empower personal and professional development through comprehensive health benefits, generous paid time off, and a commitment to work-life harmony.

A - Access to industry-leading benefits: From 401k matching and tuition assistance to company-paid holidays and employee engagement events, we offer the tools and perks you need to succeed.

R - Resources for success: With tailored coaching, professional development programs, and training opportunities, we’re committed to helping you achieve your goals.

E - Expertise and support: You’ll benefit from unmatched onboarding, advanced learning resources, and insights developed from real-world experience.

Join Our Client Operations team at Prism!

As a Prism Client Operations Associate, you’ll play a pivotal role in delivering excellence while navigating the fast-paced, ever-evolving landscape of insurance verification. Your work will directly enhance the client experience and ensure patients and providers receive the exceptional care and support they deserve.

A day in the life of a Client Operations Professional:

• Proficiently navigate current operations software; find and retrieve patient information within the system as it pertains to each patient/facility experience.
• Proficient use within Microsoft Outlook applications and how it’s relative to our operations and ability to service our customers with high level client care.
• Be knowledgeable of wound care products we provide to our patients and informational resources available; categories, properties, coverage and monthly allowable.
• Knowledgeable of all types of required documentation indicating medical necessity.
• Ability to evaluate the patient file for issues or errors as well as verifying the order is a valid dispensing or detailed written order
• Effectively navigates via Online Portal or IVR for insurance coverage and understands limitations and delegates to the appropriate department for resolution.
• Accurately uploading an online or call-in eligibility form for each commercial beneficiary’s order
• Know how to resource information as it pertains to your experience.
• Know Prism’s scope of service and the geographic areas we operate within.
• Focus on the highest industry and regulatory standards with continuous evaluations and improvements to meet national health care organization standards
• Effectively communicate with clients to provide documentation to help streamline the ordering process
• Answer the phone quickly in a professional and courteous manner and direct calls to the appropriate parties, if necessary.
• Ability to deliver dynamic, solution based service to all patients and clinicians.
• Be a team member and assist others with duties as needed.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Ability to handle a variety of challenging situations in a professional and courteous manner.
• Adhere to all company policies and procedures regarding employment, safety and compliance and report any concerns of non-compliance in any area to your manager immediately.
• Perform other duties as requested by management.
  
  

Responsibilities and tasks required to be #teamPRISM:

• Communicate effectively via phone, email, or verbally to patients, clinicians, and other team members.
• Be a team member and assist others with duties as needed.
• Maintain a positive attitude that enhances the organizations reputation and growth
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Ability to handle a variety of challenging situations in a professional and courteous manner.
• Adhere to all company policies and procedures regarding employment, safety and compliance and report any concerns of non-compliance in any area to your manager immediately.
• Perform other duties as requested by management and/ or COC.
  
  

Education/Experience/Knowledge Requirements

• High School Diploma or equivalent, Associates or Bachelor degree preferred
• Minimum 6 months in a customer focused/customer service environment
• General office skills; typing, filing and answering phones
• Ability to handle fast paced environment and multi task
• Working knowledge of Microsoft Office and Microsoft Outlook
• Good communication skills, both verbal and written
  
  

Benefits

Health, Dental, Vision, Life, Disability, 401K, Company Paid Holidays, Paid Time Off, Education Assistance Program, Community Involvement, Employee Engagement Opportunities.

Hours

Full-time: Monday-Friday, 8:00am-5:00pm

Location:

Elkin, NC - in office

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Consumer Services

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