Client Operations Analyst (Part Time)

TTEC; Dearborn (MI); Remote; USD 60,000 - 80,000; Part time

Job summary

Percepta is hiring a remote Client Operations Analyst to support customer experiences and administrative tasks. This part-time role offers flexible hours and requires strong analytical skills, customer service aptitude, and proficiency in Microsoft Office. Join a diverse and supportive team promoting career growth and competitive compensation.

Benefits

Dental/Vision/Life Insurance

Flexible Spending Account (FSA)

401(k) with company match

Vacation/Sick Time and Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Training and Development Programs

Employee Rewards Program

Qualifications

• 2-3 years office administration experience required.
• Experience analyzing and interpreting sales reports a plus.
• Ability to work independently and as part of a team.

Responsibilities

• Provide analytical support to the FCSD and Sales Division.
• Support Zone Managers with report generation and event coordination.
• Assist with onboarding processes for new hires.

Skills

Strong problem solving

Customer service skills

Analytical aptitude

Attention to detail

Strong communication skills

Computer skills in MS Office

Multi-tasking ability

Education

High school diploma

Tools

MS Office (Word, Excel, Access, PowerPoint, Outlook)

Job description

At Percepta, we bring first-class service across each market we support. As a Client Operations Analyst , you’ll be a part of creating and delivering amazing customer experiences, while also enjoyingthe satisfaction of being part of a unique culture.

Hours of Operation: Monday to Friday 8 am-5 pm EST

Part-Time – (20 or 24hrs per week / Max of 30 hours a week depending on the business needs)

What You’ll Be Doing
The Client Experience Analyst provides analytical, and administrative support to the FCSD and Sales Division Regional Offices. Additionally, as the Senior Regional Analyst on the team provides support and guidance to the other Regional Analysts located across the country and assists with the onboarding processes for new hires.

Responsibilities

• Complete analytical responsibilities
• Provide Quick Lane, ESP, Retail and Sales information reports and tracking
• Provide support for budget reporting and financial analysis
• Generate reports, analyze data, and identify areas to improve performance
• Track local promotions
• Provide Customer Support
• Support Zone Managers with report generation and presentation creation
• Technology support, including Regional website maintenance
• Maintain Regional calendar of events
• Provide general office administrative support
• Coordinate Regional meetings and events
• Mail/package acceptance and handling
• Building security and related issues
• Ordering office supplies
• Answering phones
• Safety preparedness, including Disaster Recovery Planning
• Dealership file maintenance
• Hardware and machine maintenance
• Make travel arrangements as requested
• Complete all other miscellaneous tasks requested by Regional office personnel
• Provide support and guidance to all other regional Analysts including, but not limited to;
• New hire guidance and support (i.e. available to answer questions as new hire gets acclimated) – provide training on tasks if applicable
• Maintain Regional Analyst SharePoint site
• Maintain Regional Analyst contact list
• Ensure regional analyst work instructions are maintained by region

Education

·High school diploma

Experience

·2-3 years office administration experience

·Experience analyzing and interpreting sales reports an asset

Skills

·Strong computer skills in MS Office: Word, Excel, Access, PowerPoint, and MS Outlook

·Strong problem solving and decision-making skills

·Proven experience multi-tasking in a fast-paced environment

·Responsible, accountable and able to work independently and as part of a team.

·Strong customer service skills and relationship building skills

·Strong Team building skills, to work well within a close team environment – self-sufficient, resourceful and works well with minimal supervision

·Strong verbal and written communication skills

·Strong multi-tasking skills and ability to plan and prioritize responsibilities.

·Ability to demonstrate a high degree of professionalism.

·Strong attention to detail and analytical aptitude

·Ability to display a high degree of discretion in dealing with confidential documents and information

·Ability to interact with all internal and external departments and contacts & members in a professional manner.

What You Can Expect

· Hourly rate of $21-$25 depending on the Hiring Manager

· 100% Remote Position

· Dental/Vision/Life Insurance

· Flexible Spending Account (FSA)

· 401(k) with company match

· Vacation/Sick Time and Paid Holidays

· Tuition Reimbursement

· Employee Assistance Program

· Employee Discount Program

· Training and Development Programs (Percepta College)

· Employee Rewards Program (Perci Perks)

About Percepta
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breath and play by themevery day . As a Percepta team member, you can expect:

Culture of Service - to be treated like you are the customer from day one

Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions

Respect – a team that is accountable, dependable and gives you their full attention

Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization

Career Growth- lots of learning opportunities for aspiring minds

Diversity - be a part of our growing diverse and community-minded organization that is all about having fun!

Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.

Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments orpersonal information such as bank account detailsfrom applicants at any point in the recruitment process.