Client Onboarding Specialist | Retirement Plans

CBIZ; North Canton (OH); Hybrid; USD 60,000 - 80,000; Full time

Job summary

CBIZ, Inc. is seeking a Retirement Plans Administrator to coordinate plan implementations and transitions for TPA clients. This role handles onboarding, documentation, and cross‑team communication.

You will manage paperwork, update systems, and serve as the primary contact for plan sponsors and advisors, ensuring timely, accurate service and compliance. Based in North Canton, Ohio, this hybrid role offers collaboration across multiple teams and services.

Qualifications

• High school diploma or GED required.
• At least three years of professional retirement plan industry experience.
• Knowledge of industry laws, regulations, and standards.
• Proficient with MS Office Suite and enterprise tools (Concur, Skype).
• Ability to take initiative and work under deadlines.

Responsibilities

• Oversee new plan implementation or plan transition process on all levels
• Primary contact for all onboarding related activity
• Facilitate plan design calls
• Prepare recordkeeper paperwork
• Update internal systems
• Communicate with Plan Sponsors, Financial Advisors and other TPA firms
• Provide general client service and problem resolution services
• Additional responsibilities as assigned

Skills

Communication

Leadership

Customer focus

Self-learning

Teamwork

Interpersonal skills

Deadline oriented

Education

High School Diploma or GED

Pursuing QPA/QKA

Tools

MS Office (Outlook, Word, Excel, PowerPoint)

Concur

Skype

Job description

Job Purpose/Objective

Coordinates and facilitates the plan implementation or transition process for new and existing TPA clients. Transitions include plan conversions from one recordkeeper to another.

Essential Functions and Primary Duties

• Oversee new plan implementation or plan transition process on all levels


• Primary contact for all on-boarding related activity


• Facilitate plan design calls


• Prepare recordkeeper paperwork


• Update internal systems


• Communicate with Plan Sponsors, Financial Advisors and other TPA firms


• Provide general client service and problem resolution services


• Additional responsibilities as assigned

Preferred Qualifications

• Pursuing Qualified Pension Administrator (QPA), Qualified 401(k) Administrator (QKA)


• Pension Administrator, Qualified 401K Administrator (QKA)

Minimum Qualifications

• High School Diploma or GED required


• At least three years of professional, retirement plan industry experience


• Possesses comprehensive knowledge of industry and professional concepts, principles, practices, and procedures


• Possesses comprehensive knowledge of pertinent laws, regulations, and professional standards


• Proficient use of applicable technology


• Proficient use of MS Office Suite (Outlook, Word, Excel, PowerPoint) and enterprise communication and travel solutions (Concur, Skype)


• Experience performing work that requires initiative and leadership skills


• Pursuing Qualified Pension Administrator (QPA), Qualified 401(K) Administrator (QKA)


• Ability to anticipate and elicit customer needs


• Ability to self-learn and develop business and technical knowledge quickly


• Motivated team player with demonstrated interpersonal skills


• Comfortable working with quick turnaround times and deadlines


• Excellent communication skills with the ability to effectively interact with individuals at all levels of the organization

#LI-JSS #LI-Hybrid

About Us

CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more than 9,500 team members across 23 major markets coast to coast. CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers. Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.