Client Onboarding Project Manager II

Quantum Health, Inc.; Dublin (OH); Remote; USD 95,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Health insurance

401(k) plan with employer match

Paid holidays & PTO

Remote-friendly work

Job summary

CirrusMD is seeking a Client Onboarding Project Manager to lead new client implementation for Quantum Health clients. You will partner with Sales, BI, IT, Account Management and SMEs to drive go-live launches and ensure a smooth onboarding experience.

You will develop robust project plans, manage milestones, coordinate cross-functional teams, and address onboarding issues with a focus on timely delivery and client satisfaction.

Qualifications

• Bachelor's degree required.
• Prior project management and account management experience required; Healthcare/insurance industry implementation project experience preferred.
• Proven experience managing multiple large projects with prioritization and delegation.
• Collaborative, cross-functional teamwork and resolution facilitation.
• Excellent verbal communication and presentation skills with executive presence; able to present data-driven content in-person and virtually.
• Strong administrative/technical skills; proficient with Microsoft Office, Teams, Zoom, and telephony.

Responsibilities

• Develop robust project plans to meet go-live deadlines; lead onboarding workstream.
• Oversee, communicate and complete key deliverables and milestones.
• Collaborate with technical/data resources to ensure programs are built, supported and measured.
• Build relationships with external client resources and SMEs to ensure timely execution.
• Address and escalate onboarding issues to ensure timely resolution.
• Manage multiple priority projects from the EPMO as assigned.
• All other duties as assigned.

Skills

Project management

Account management

Cross-functional teamwork

Executive communication

Microsoft Office

Education

Bachelor's degree

Tools

Teams

Zoom

CRM software

Job description

About CirrusMD:

CirrusMD is redefining virtual care by delivering a Physician-first Care & Guidance solution that meets patients at their moment of need. Our text-based (or web) app connects patients with licensed physicians in under a minute, allowing them to engage in care at their own pace and convenience. Available 24/7/365, CirrusMD’s integrated care spans multiple specialties—from acute and chronic care to behavioral health. Our platform serves 10 million users across all 50 states and is offered exclusively through employers and health plans. Learn more at cirrusmd.com.

The Client Onboarding Project Manager leads the new client implementation and onboarding process for an assigned portfolio of new Quantum Health clients once a contract has been executed. They develop and leverage strong working relationships with the assigned clients, third party vendors and external SMEs and manage cross-functional workstreams to ensure a smooth, timely launch and onboarding. They collaborate with Sales, Business Intelligence, Information Technology, Client Engagement/Account Management, and POD operations teams to facilitate appropriate client and consultant support throughout their go-live.

What you’ll do

• Develop robust, individualized project plans to meet go-live deadlines; lead and coordinate the overall client onboarding workstream in partnership with the client, consultant(s) and all vendor partners and internal SMEs.
• Oversee, communicate and complete key deliverable tasks, project milestones and corresponding deadlines associated with the onboarding project.
• Collaborate with technical/data resources within Quantum Health to ensure that the client’s programs are appropriately technologically built, supported and measured in a scalable way.
• Build and leverage strong relationships with external client resources and SMEs to facilitate timely, quality project execution and hold resources accountable to project plans.
• Evaluate, address and/or escalated client onboarding issues to ensure timely resolution.
• Manage multiple priority projects from the Quantum Health Enterprise Project Management Office (EPMO) as assigned by leadership.
• All other duties as assigned.

What you’ll bring

• Education: Bachelor's degree required.
• Experience: Prior project management and account management experience required; Healthcare/insurance industry implementation project experience preferred.
• Proven experience managing multiple competing large-format projects in a flexible/changing environment with an ability to prioritize competing deliverables and properly delegate.
• Highly collaborative approach; Comfort working in cross-functional teams and facilitating resolution of issues to meet client and internal staff expectations.
• Excellent verbal communication and presentation skills with strong executive presence; comfortable presenting strategic/data-driven content to decision makers and SMEs in-person and virtually.
• Expert administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.
• Trustworthy and accountable behavior, capable of viewing and maintaining confidential information daily.

What’s in it for you

• Compensation: Competitive base pay, incentive plans and employee referral bonuses.
• Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, TelaDoc services and more.
• Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
• Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
• Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
• Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
• Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more! Check out our home: https://youtu.be/xRnbvCW_YgA

What you should know

• Diversity, Equity and Inclusion: Quantum Health welcomes everyone. We value our diverse team and suppliers, we’re committed to empowering our ERGs, and we’re proud to be an equal opportunity employer.
• Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.
• Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.

What's in it for you:

CirrusMD is paving the way to a better healthcare future and our work truly matters! Our solution is exceptionally accessible, instantly available, and simply scalable. If you are looking to make a lasting impact where your voice matters, consider joining our team and help us deliver care without barriers. We take the health and happiness of our employees seriously and offer great benefits including:

• Competitive compensation
• Deeply subsidized medical, dental & vision insurance for you and your family
• Unlimited PTO / Vacation
• 401(K) + match
• Paid maternity & paternity leave
• Remote friendly
• Growth opportunity
• A positive, collaborative and diverse culture
• Social events onsite & remote
• Free, unlimited access to our text-first platform

Reasonable Accommodation:

Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.

California Employee and Job Applicant Notice of Collection of Personal Information:

If you are a California resident, Quantum Health may collect personal information in connection with your application for employment and, if hired, during the course of your employment. The categories of personal information collected and the purposes for which that information is used are described in our California Employee and Job Applicant Notice of Collection of Personal Information.

Please review the notice here:

California Employee and Job Applicant Notice

Use of Technology Notice:

Quantum Health and its authorized service providers may contact applicants by email, phone, and text message about their application and related employment opportunities. Text messages may cover application status, interview invitations, and reminders, and applicants will have the option to opt out at any time. Message frequency varies. Message and data rates may apply.

Quantum Health uses AI-assisted recruiting technology to support communication, scheduling, and candidate evaluation, including tools that may review application materials and analyze recorded interviews. These tools assist our recruiting team; final employment decisions are made by human reviewers. Applicants who will be interviewed using these tools receive advance notice describing the technology and what it evaluates, are asked for permission before the interview is recorded or analyzed, and may request deletion of their recording.