Client Onboarding & Operations Specialist

eTeam; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

eTeam in New York City seeks a Client Onboarding / Operations Analyst to manage the onboarding of new clients and maintain ongoing relationships as part of end-to-end client coordination.

The role covers establishing client management processes, coordinating with KYC, Credit, Legal, Compliance, Sales and other stakeholders, and ensuring regulatory compliance; you will monitor processes and support audits.

Qualifications

• 3-5 years of Client Management, Operations, Credit, Due Diligence, and/or Legal Negotiations experience.
• Understanding of ISDA/CSA, GMRA, MSFTA, Side Letters, NDA’s, ETSA, Options Agreements etc.
• Understanding how a large financial institution operates, with knowledge of both trade and client lifecycles.
• Good interpersonal and communication skills.

Responsibilities

• Oversee the onboarding process for new Clients and maintain existing relationships as part of the end-to-end client coordination process.
• Establish end-to-end client management processes and enforce through policies and procedures.
• Facilitate Global coordination and collaboration with various stakeholders (KYC, Credit, Legal, Compliance; Sales, Relationship Managers; Regulatory).
• Responsible for regulatory requirements collection, review and adherence.
• Ensure internal/external systems setup.
• Oversee the mitigation of risks related to the processes; facilitate escalations when required.
• Participate, as needed, in external & internal audits of the Bank’s functions and processes.
• Set an example and promote a culture of delivery excellence within the team, encourage an environment of openness that welcomes effective challenge and supports open discussion.
• Monitor the ongoing production process and the effective utilization of resources.
• Act on feedback from client reviews to maintain client satisfaction.
• Assist in dealing with technical queries from clients / auditors / internal stakeholders.
• Take responsibility for personal development and training.

Job description

eTeam in New York City seeks a Client Onboarding / Operations Analyst to manage the onboarding of new clients and maintain ongoing relationships as part of end-to-end client coordination.

The role covers establishing client management processes, coordinating with KYC, Credit, Legal, Compliance, Sales and other stakeholders, and ensuring regulatory compliance; you will monitor processes and support audits.