Client Onboarding Implementation Specialist

JPMorganChase; Plano (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive health care coverage

Retirement savings plan

Mental health support

Job summary

JPMorganChase is seeking a Product Implementation Specialist to lead complex onboarding initiatives, leveraging project management skills to deliver a seamless client experience. You will work within the Client Onboarding organization to ensure smooth transitions to the Chase platform and drive strategic initiatives with accuracy and influence.

The role emphasizes data-driven decision making, emotional intelligence, and collaborative teamwork across a global, diverse environment in Plano, TX.

Qualifications

• Demonstrated ability to apply critical thinking to resolve routine queries and unusual situations.
• Proven ability to influence and persuade to establish credibility and trust.
• Starting proficiency in data and tech literacy with openness to new technologies.
• Developing emotional intelligence for professional client and teammate interactions.
• Strong organizational skills to meet deadlines in a fast-paced environment.
• Excellent written and verbal communication adaptable to different audiences.
• Flexible and proactive in a dynamic work setting.
• Knowledge of APIs, data transmission, and coding basics.

Responsibilities

• Apply critical thinking to resolve routine queries and elevate unusual onboarding situations.
• Analyze data and provide ongoing insights to inform decisions.
• Use influence to establish credibility with clients and teammates.
• Enhance emotional intelligence in professional interactions with clients and team members.
• Develop project management skills under senior guidance in onboarding projects.
• Explore improvements in service delivery and processes.
• Manage own project queue and adhere to methodology to minimize risk.
• Improve project support processes and overall efficiencies.
• Identify innovative ways to enhance onboarding procedures.

Skills

Critical thinking

Influence

Data literacy

Emotional intelligence

Time management

Communication

Adaptability

Digital literacy

Job description

JPMorganChase is seeking a Product Implementation Specialist to lead complex onboarding initiatives, leveraging project management skills to deliver a seamless client experience. You will work within the Client Onboarding organization to ensure smooth transitions to the Chase platform and drive strategic initiatives with accuracy and influence.

The role emphasizes data-driven decision making, emotional intelligence, and collaborative teamwork across a global, diverse environment in Plano, TX.