Client Onboarding Director

Elmington; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Bedrock Property Management is seeking a Client Onboarding Director to lead onboarding and offboarding programs, ensuring efficient processes and cross-functional collaboration across departments. You will manage projects from initiation to delivery, drive process improvements, and align stakeholders with clear timelines and deliverables.

You will partner with senior leadership to set expectations, monitor progress, and address risks, while fostering a culture of clear communication and

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 4+ years of Project Manager experience.
• Proficiency with PM software (Monday.com, Asana, Trello, Wrike, ClickUp, Basecamp).
• PMP or similar certification is a plus.
• Ability to work under pressure in a fast-paced environment.
• Excellent interpersonal and team collaboration skills.
• Flexible and adaptable in a dynamic environment.

Responsibilities

• Develop comprehensive project plans with scope, objectives, timelines and budgets.
• Collaborate with stakeholders to anticipate barriers and propose solutions.
• Track project success and escalate risks proactively.
• Define requirements and secure deliverables from clients and teams.
• Manage stakeholder expectations and drive continuous improvement.
• Communicate updates to stakeholders and leadership.

Skills

Project management

Client relationships

Relationship management

Organizational skills

Time management

Analysis

Ethical conduct

Communication

Leadership

Education

Bachelor’s degree in Business/Management or related field

4+ years PM experience

PMP or similar certification (plus)

Tools

Monday.com

Asana

Trello

Wrike

ClickUp

Basecamp

Job description

At Bedrock Property Management, we do things a little differently. We're not your ordinary property management group and pride ourselves on doing business with smarts while being unexpected. We thrive on showing investors, customers, and residents that property development & management doesn't have to be boring. Most property management companies refer to the team that keeps things running smoothly as "maintenance", but we are NOT most property management companies. Bedrock focuses on providing the best service to our residents and our owners!

Bedrock Property Management Purpose and Core Values:

The relentless focus on genuine care and standards of excellence for our residents, guests, and clients is our highest mission. Our common purpose is to make a meaningful impact in the lives of others through selfless service.

Our Core Values:

Win As One: We treat everyone with respect, kindness, and empathy. Harnessing cross-functional collaboration, we elevate success, understanding the principle 'good for the hive, good for the bee.'

By Any Means: No matter the ask, we find a way and take total ownership to make it happen. We Forget The Ordinary, by making the impossible ideas possible, consistently going above and beyond, without compromising integrity.

Continual Growth: We seize every opportunity to grow and develop as individuals, employees, and as a company.

Be Clear, Be Kind: We believe in the kindness of clarity, courageously embracing hard conversations to advance together with shared understanding and transparency.

POSITION SUMMARY:

The Client Onboarding Director at Bedrock plays a key role in driving our mission to enhance and grow the organization by overseeing the client onboarding and offboarding process and executing a variety of projects that contribute to the development and success of both employees and business operations. This individual will work cross functionally, ensuring the successful planning, execution, and delivery of property onboarding, offboarding and other special projects while promoting efficiency, collaboration, and innovation within the organization.

KNOWLEDGE/SKILLS/ABILITIES:

• Project management
• Client relationships and communication
• Relationship management
• Organizational skills
• Time management skills
• Analysis skills
• Ethical conduct
• Communication proficiency
• Ability to lead and motivate others

ESSENTIAL JOB FUNCTIONS:

• Develop comprehensive project plans that outline project scope, objectives, timelines, and budgets for all property onboardings and offboarding, managing stakeholders and deliverables across multiple departments.
• Work alongside and with stakeholders to stay ahead of projects and suggest out of the box solutions to project barriers.
• Assist high level leaders with tracking and monitoring project success, ensuring any issues putting a project at risk are solved proactively.
• Communicate with clients, internal and external stakeholders, and senior management to define project requirements and expectations and secure needed deliverables and questionnaires are completed.
• Manage stakeholder expectations and address concerns or feedback throughout the project lifecycle to make continuous improvements and design processes that are not overly cumbersome.
• Serve as a hub of information, ensuring key issues and deliverables are communicated to stakeholders in a timely manner.
• Evaluate project performance and implement improvements to future projects.
• Monitor and ensure the quality of project deliverables, ensuring they meet or exceed expectations.
• Identify potential project risks, including scheduling delays, budget overruns, and resource constraints.
• Proactively address project challenges, adapting plans as necessary to keep the project on track.
• Establish clear project timelines, setting deadlines for tasks and deliverables, working cross functionally to help ensure deliverables are met on time.
• Gather and collect necessary information and deliverables to track project status, and remove barriers to success when needed.
• Assist in an execution role as a contributor to projects as needed.
• Document lessons learned and post-project reviews to improve future project management processes.
• Performs additional duties as assigned.

SPECIFIC EDUCATION OR EXPERIENCE:

• Bachelor’s degree in Business, Management, or a related field (or equivalent experience)
• 4+ years of experience as a Project Manager
• Proficiency in project management software (Monday.com, Asana, Trello, Wrike, ClickUp, Basecamp, etc.)
• PMP or similar project management certification is a plus
• Ability to work under pressure and manage stress in a fast-paced environment
• Excellent interpersonal and team collaboration skills
• Flexibility and adaptability in a dynamic work environment

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently sit, stand and walk.
• Regularly required to talk or hear.
• Frequently required to use hands or fingers to handle or feel objects, tools or controls.
• Occasionally required to climb or balance, stoop, kneel, crouch or crawl.
• Occasionally lift and/or move up to 25 pounds.
• Vision abilities to include close vision, distance vision, peripheral vision and the ability to adjust focus.
• The noise level in the work environment is usually moderate.
• Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary.

TRAVEL REQUIREMENTS:

• Travel up to 10% of the time.

The Bedrock Experience

We're creating a different kind of company at Bedrock. We promise we will never be ordinary, which we hope you can see by this job description. At Bedrock, you will be pushed to accomplish more than you ever thought possible. You will be challenged by your team leader and your peers to achieve more and to find better ways and do your best work. If you believe in yourself, enjoy a challenge, and appreciate working with exceptional people, then Bedrock could very well be the last company you ever work for.

Bedrock Property Management is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.