Client Onboarding Delivery Lead (Product Ops)

TransUnion; Chicago (IL); Hybrid; USD 90,000 - 135,000; Full time

Benefits offered by this job

Health coverage

401(k) with match

Parental leave

Tuition reimbursement

Paid holidays

Commuter benefits

Job summary

TransUnion is seeking a Product Operations Manager in Chicago, IL. This hybrid role collaborates with clients, sales, and technical teams to manage onboarding, coordinate cross-functional workstreams, and ensure successful product launches.

You will own end-to-end onboarding for clients, lead delivery between clients and internal teams, and continuously improve onboarding processes while reporting KPIs. The role also involves coaching a Product Operations Analyst and aligning with Product/Tech

Qualifications

• Experience leading onboarding, implementation or delivery of technical projects.
• Familiarity with fintech/financial services environments.
• Experience delivering SaaS, API or platform implementations.
• Knowledge of Agile delivery and product operating models.
• Ability to identify and drive process improvements.
• Understanding of credit/consumer lending ecosystems.

Responsibilities

• Own end-to-end onboarding for new clients from signing to go-live.
• Lead delivery between clients and internal teams during implementations.
• Develop and govern onboarding plans, timelines and documentation.
• Manage onboarding pipeline, ensuring on-time, high-quality delivery.
• Coordinate cross-functional teams across Product, Tech, Commercial, Operations, Data and Compliance.
• Identify and resolve onboarding risks, issues and dependencies.
• Lead regular implementation meetings and steering discussions.
• Build strong client relationships as the operational contact.
• Define and improve onboarding processes, governance, templates and best practices.
• Create and report onboarding KPIs and implementation status updates.
• Collaborate with Product and Tech to prioritize client requirements.
• Ensure onboarding capacity and delivery models scale with demand.
• Coach and develop a Product Operations Analyst.

Skills

Onboarding management

Fintech knowledge

SaaS/API deployments

Agile delivery

Process improvement

Credit lending knowledge

Job description

TransUnion is seeking a Product Operations Manager in Chicago, IL. This hybrid role collaborates with clients, sales, and technical teams to manage onboarding, coordinate cross-functional workstreams, and ensure successful product launches.

You will own end-to-end onboarding for clients, lead delivery between clients and internal teams, and continuously improve onboarding processes while reporting KPIs. The role also involves coaching a Product Operations Analyst and aligning with Product/Tech