Client Onboarding Associate

Nomura Holdings, Inc.; New York, Northern (NY, KY); Hybrid; USD 95,000 - 125,000; Full time

Job summary

Nomura Holdings, Inc. is seeking an experienced Client Onboarding professional to lead end-to-end onboarding for new-to-bank clients in the US market.

You will navigate complex KYC/AML processes, regulatory requirements, and tax considerations while coordinating with multiple internal partners to deliver a seamless client experience. The role demands strong project leadership, excellent communication, and a proactive mindset to drive process improvements and innovation within Nomura’s Wholesale

Qualifications

• 3+ years onboarding experience with financial institutional clients.
• Proven track record of project leadership in dynamic, fast-paced environments.
• Strong client-focused service mindset with excellent written and verbal communication.
• Team player with ability to build consensus and collaborate cross-functionally.
• Highly organized with attention to detail and able to solve problems quickly.
• Ability to manage high-volume requests and maintain executing pace under pressure.
• Knowledge of US AML/KYC/Regulatory requirements and related controls.
• FINRA Series 99 license is required.
• Willingness to learn and drive strategic decisions and insights across teams.
• Fosters an inclusive culture and promotes risk-aware practices.

Responsibilities

• Lead End-to-End Client Onboarding: manage front-to-back onboarding for new-to-bank clients.
• Drive Client Excellence: guide clients through Tax, KYC, AML, Regulatory and Credit processes.
• Champion Process Innovation: resolve onboarding challenges across cross-functional partners.
• Orchestrate Cross-Functional Success: coordinate with Business, Operations, Legal, Credit, and more.
• Foster Transparent Partnerships: maintain proactive, clear communication with clients and stakeholders.
• Become a Strategic Partner for Innovation: master Nomura’s platforms and participate in special projects.

Tools

Microsoft Suite

SharePoint

PowerBI

Job description

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The pay range for this position at commencement of employment is expected to be between $95K and $125K /year * (see below footnote for additional compensation and benefits information).

Company overview

Nomura is a financial services group with an integrated global network. By connecting markets East & West, we service the needs of individuals, institutions, corporates and governments through our four business divisions: Wealth Management, Investment Management, Wholesale (Global Markets and Investment Banking) and Banking.

Driven by the insights of some 28,000 people worldwide, we put our clients at the center of everything we do, delivering unparalleled access to, from and within Asia. For further information about Nomura, visit www.nomura.com

Department Overview

Nomura's CSG (Client Services Group) is a dynamic division of Wholesale Operations that drive client success across the globe - providing client onboarding, KYC diligence, client outreach, entity data management and sales support. As part of our prestigious Global Markets Client On-boarding team, you will serve as a key ambassador for one of the world’s leading financial institutions while spear heading transformative client onboarding initiatives across the US market.

Role Description

• Lead End-to-End Client Onboarding: Take ownership of the complete front-to-back on-boarding journey for new-to-bank clients, servicing as their primary advocate and guide through Nomura’s processes.


• Drive Client Excellence: Communicate with and expertly direct clients through complex on-boarding requirements including Tax, KYC, AML, Regulatory, and Credit processes, positioning yourself as their trusted Nomura representative.


• Champion Process Innovation: Proactively resolve on-boarding challenges by leveraging your network of business partners, coordinating strategic advice, and escalating appropriate through management while facilitating critical interactions.


• Orchestrate Cross-Functional Success: Serve as a central process facilitator, seamlessly coordinating across internal stakeholders (i.e. Business, Operations, Credit, Legal, etc) to deliver streamlined efficient client experiences.


• Foster Transparent Partnerships: Maintain continuous, strategic communication with clients and internal stakeholders, ensuring transparency and sustained process momentum that reflects our commitment to excellence.


• Become a Strategic Partner for Innovation: Dive into an exciting world where you’ll master our innovative platforms, skilfully coordinate dynamic, multifaceted communications and build valuable expertise across Nomura’s diverse regulatory areas, all while participating in engaging in special projects to give you the opportunity to drive meaningful improves in operational excellence and make a real impact on client success.

Key objectives critical to success:

• Energetic Innovator: Bring boundless energy paired with sharp independent research skills that uncover breakthrough solutions.


• Confident Communicator: Excel in building relationships with internal and external stakeholder, articulating complex concepts across all platforms while proactively identify and addressing emerging opportunities.


• Client Champion: Shine in client interactions with polished professionalism that elevates every engagement.


• Results Drive Achiever: Thrive with an instinctive sense of urgency, taking swift, purposeful action that delivers exceptional outcomes. Possess a sound sense of urgency in being able to act promptly and with intention.


• Proactive Leader: Take ownership of your success by anticipating needs and executing to meet deadlines.


• Business Enthusiast: Possess a genuine curiosity and passion for diving into the firm’s business ecosystem and building meaningful relationships.

Skills, experience, qualifications and knowledge required:

• 3+ years on-boarding experience, preferably dealing with financial institutional clients.


• Proven track record of project leadership in dynamic, fast-paced environment where you thrive under pressure. Demonstration of outstanding project management skills with ability to work in a fast-paced, deadline driven environment.


• Natural talent for client-focused service with excellent written and verbal communication skills across all levels


• Team player with ability to build consensus.


• Organized with high attention to detail and able to problem solve quickly and efficiently.


• Ability to manage high volume requests, while being flexible and dynamic in execution


• Knowledge of Microsoft Suite, SharePoint and PowerBI is a plus.


• Understanding of US AML/KYC/Regulatory requirements (familiarity with EMEA regimes a plus).


• Knowledge of products governed by ISDA/CDEA/MRA/MSFTA trading agreements.


• FINRA Series 99 license is required.


• Explore Insights & Vision: Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future.


• Making Strategic Decisions: Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations.


• Inspire Entrepreneurship in People: Inspire team members through effective communication of ideas and motivate them to actively enhance productivity.


• Elevate Organizational Capability: Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing.


• Inclusion: Foster a culture of inclusion and psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect).

* base pay offered may vary depending on multiple individualized factors, including market location, corporate and functional title and duties, job-related knowledge and advanced degrees, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired in the U.S., employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors”.