Client Office Phlebotomist-Full-time Days RM

Northwestern Medicine; Elgin (IL); On-site; USD 34,000 - 52,000; Full time

Job summary

Northwestern Medicine is seeking a full-time Phlebotomist at a client site in Elgin. You will perform venipuncture and specimen processing, enter orders, and maintain patient information in lab systems. The role emphasizes excellent customer service and collaboration within a patient‑first team.

Responsibilities include phlebotomy, order verification, post‑collection care, and ensuring sample integrity. AIDET, safety, and adherence to policies are required for quality care.

Qualifications

• High School diploma or equivalent is required.
• Phlebotomy certification or CMA certification or related experience preferred.
• Experience with lab specimen processing is a plus.

Responsibilities

• Performs phlebotomy and other lab specimen collections per age-related standards and policies.
• Demonstrates AIDET model to ensure patient safety and reduce errors.
• Receives and reviews physician orders and enters orders into lab systems.
• Communicates with patients and provides post-phlebotomy care as needed.
• Processes specimens promptly to maintain sample integrity (labeling, centrifuging, aliquoting).
• Monitors refrigerations and QC/QA records; reports issues.
• Operates lab equipment and tracks orders and results.
• Notifies lab/physician of specimen procurement issues.
• Maintains a safe work environment and proper biohazard handling.
• Performs clerical duties including order entry and data retrieval from EMR systems.
• Uses resources efficiently and helps reduce costs.
• Completes competency assessments and participates in training.
• Works in a team to support patient care goals.
• Applies critical thinking to resolve issues during collection or processing.
• Follows organizational policies and ethical guidelines.
• Performs other duties as assigned.

Skills

Phlebotomy

Customer service

Education

High School diploma or equivalent

Phlebotomy certification

CMA certification

Tools

EMR systems

Job description

Description

This is a full-time, 40 hours per week, phlebotomy position located at a client site in Elgin.

Must be able to work Monday, Tuesday, Wednesday 8:30am - 5:30pm; Thursday 8am - 5:30pm; Friday 8:30am - 1pm; every other Saturday 8am - 1pm.

The Phlebotomist reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Phlebotomist provides expert phlebotomy services and must demonstrate excellent customer service and communication skills. The phlebotomist must have the ability to function as part of a highly effective team that consistently puts “Patients First”.

The Phlebotomist is responsible for venipuncture collection and specimen processing. Other responsibilities include but are not limited to order entry in multiple systems, verification of test result receipt, patient information retrieval and lab reception/clerical duties and functions.

Responsibilities

• Performs phlebotomy and other lab specimen collections per age related standards and in accordance with departmental policies, protocols and procedures.
• Demonstrates AIDET model and optimizes patient safety to reduce the likelihood of medical/health care errors.
• Receives and reviews physician orders; ensures that all necessary information is included for appropriate lab services. Enters accurate orders for lab tests in accordance with department policies, protocols and procedures.
• Patient communication model and provides appropriate post-phlebotomy patient care.
• Processes specimens in a timely manner to ensure stability and integrity of samples including: labeling, centrifuging, aliquoting, freezing and packaging specimens for transport in accordance with established protocols and policies.
• Reviews/Records refrigerator temperature(s) and QC/QA records. Areas of concern are recorded through the Corrective Action Log and reported to maintenance for repair. Findings are reported to supervisor or manager.
• Understands the operation and maintenance of equipment pertinent to the job. Follows up with all outstanding orders on manifest log, and communicates all timed, completed or uncompleted draws/charges/results as appropriate
• Communicates and notifies Laboratory and/or Physician of problems with specimen procurement for optimal care
• Maintains a safe work environment, holds self-accountable for safe work practices; including adhering to biohazard waste procedures and ensuring proper storage and timely pickup of biohazardous waste.
• Performs lab-related clerical duties include but not limited to order entry, verification of test result receipt, patient information retrieval as well as utilization of email, medical record systems, handheld and desktop devices, ordering and maintaining supply inventory, filing and sanitizing equipment as necessary
• Uses department’s resources efficiently; participates in efforts to reduce costs and streamline work processes.
• Adheres to continuing education expectations; completes and signs-off on competency assessments
• Demonstrates the value of teamwork on a consistent basis; interacts with and assists others in a professional manner
• Applies critical thinking, sound decision making and judgment to investigate and resolve challenging situations
• Complies with all organizational policies regarding ethical business practices.
• Performs other duties as assigned

Qualifications

Required:

• High School diploma or equivalent.
• Phlebotomy certification through a nationally recognized organization or training from a phlebotomy school or medical institution or one or more years of phlebotomy experience in a healthcare setting or CMA certification.

Preferred:

• Experience performing phlebotomy on a broad range of patient’s types.
• Experience with processing lab specimens, transferring specimens, and handling a centrifuge.
• Familiar with medical EMR systems.
• Knowledge of medical terminology.

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.