Client Office Phlebotomist-Full-time Days MS

Northwestern Medicine; Chicago (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits package

Sign-on bonus eligibility

Job summary

Northwestern Medicine in Chicago is seeking a full-time Phlebotomist for a role focused on patient care and laboratory specimen processing. Candidates should have a high school diploma and phlebotomy certification, with excellent customer service skills and ability to work in a team.

This position involves various responsibilities including venipuncture collection, patient information handling, and ensuring the integrity of lab samples.

Additional benefits are provided to support employees’ well-being. Apply today to become a member of our dedicated healthcare team.

Qualifications

• Must have a High School diploma or equivalent.
• Certification in phlebotomy or one year of related experience required.
• Experience with a broad range of patient types is preferred.

Responsibilities

• Perform phlebotomy and specimen collections according to standards.
• Communicate effectively with patients and staff.
• Process lab specimens and maintain records.

Skills

Exceptional customer service

Communication skills

Teamwork

Critical thinking

Education

High School diploma or equivalent

Phlebotomy certification

Tools

Medical EMR systems

Centrifuge

Job description

Description

This is a full‑time, 40 hours per week, phlebotomy position located in the Streeterville neighborhood in Chicago.

Must be able to work Monday through Friday 8am - 4:30pm. May be required to work rotating weekends.

The Phlebotomist reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Phlebotomist provides expert phlebotomy services and must demonstrate excellent customer service and communication skills. The phlebotomist must have the ability to function as part of a highly effective team that consistently puts “Patients First”.

The Phlebotomist is responsible for venipuncture collection and specimen processing. Other responsibilities include but are not limited to order entry in multiple systems, verification of test result receipt, patient information retrieval and lab reception/clerical duties and functions.

Responsibilities

• Performs phlebotomy and other lab specimen collections per age related standards and in accordance with departmental policies, protocols and procedures.
• Demonstrates AIDET model and optimizes patient safety to reduce the likelihood of medical/health care errors.
• Receives and reviews physician orders; ensures that all necessary information is included for appropriate lab services. Enters accurate orders for lab tests in accordance with department policies, protocols and procedures.
• Patient communication model and provides appropriate post-phlebotomy patient care.
• Processes specimens in a timely manner to ensure stability and integrity of samples including: labeling, centrifuging, aliquoting, freezing and packaging specimens for transport in accordance with established protocols and policies.
• Reviews/Records refrigerator temperature(s) and QC/QA records. Areas of concern are recorded through the Corrective Action Log and reported to maintenance for repair. Findings are reported to supervisor or manager.
• Understands the operation and maintenance of equipment relevant to the job. Follows up with all outstanding orders on manifest log, and communicates all timed, completed or uncompleted draws/charges/results as appropriate.
• Communicates and notifies Laboratory and/or Physician of problems with specimen procurement for optimal care.
• Maintains a safe work environment, holds self-accountable for safe work practices; including adhering to biohazard waste procedures and ensuring proper storage and timely pickup of biohazardous waste.
• Performs lab‑related clerical duties including but not limited to order entry, verification of test result receipt, patient information retrieval as well as utilization of email, medical record systems, handheld and desktop devices, ordering and maintaining supply inventory, filing and sanitizing equipment as necessary.
• Uses department’s resources efficiently; participates in efforts to reduce costs and streamline work processes.
• Adheres to continuing education expectations; completes and signs‑off on competency assessments.
• Demonstrates the value of teamwork on a consistent basis; interacts with and assists others in a professional manner.
• Applies critical thinking, sound decision making and judgment to investigate and resolve challenging situations.
• Complies with all organizational policies regarding ethical business practices.
• Performs other duties as assigned.

Qualifications

Required:

• High School diploma or equivalent.
• Phlebotomy certification through a nationally recognized organization or training from a phlebotomy school or medical institution or one or more years of phlebotomy experience in a healthcare setting or CMA certification.

Preferred:

• Experience performing phlebotomy on a broad range of patient’s types.
• Experience with processing lab specimens, transferring specimens, and handling a centrifuge.
• Familiar with medical EMR systems.
• Knowledge of medical terminology.

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case‑by‑case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well‑being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign‑on Bonus Eligibility (if sign‑on bonus offered for position)

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign‑on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.