Client Office Phlebotomist-Full-time Days CM

Northwestern Medicine Lake Forest Hospital; Highland Park (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Client Office Phlebotomist to join their team in Highland Park. This full-time position involves providing expert phlebotomy services while ensuring patient safety and satisfaction. You will work collaboratively in a fast-paced environment, performing essential tasks such as specimen collection, processing, and clerical duties. Ideal candidates will possess strong communication skills and a commitment to patient care. If you are passionate about making a difference in healthcare and thrive in a team-oriented setting, this role is perfect for you.

Benefits

Health Insurance

Dental Insurance

Retirement Plan

Paid Time Off

Continuing Education

Flexible Schedule

Qualifications

• High School diploma or equivalent required.
• Phlebotomy certification or one year of healthcare experience preferred.

Responsibilities

• Perform phlebotomy and lab specimen collections per standards.
• Process specimens to ensure sample integrity and maintain records.
• Provide post-phlebotomy patient care and communication.

Skills

Phlebotomy

Customer Service

Communication Skills

Critical Thinking

Education

High School Diploma

Phlebotomy Certification

Tools

EMR Systems

Centrifuges

Job description

Join to apply for the Client Office Phlebotomist-Full-time Days CM role at Northwestern Medicine Lake Forest Hospital

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Join to apply for the Client Office Phlebotomist-Full-time Days CM role at Northwestern Medicine Lake Forest Hospital

Description

This is a full-time, 40 hours per week, phlebotomy position located at a client site in Highland Park, IL.

Must be able to work Monday through Friday 8am - 4:30pm.

The Phlebotomist reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

The Phlebotomist provides expert phlebotomy services and must demonstrate excellent customer service and communication skills. The phlebotomist must have the ability to function as part of a highly effective team that consistently puts “Patients First”.

The Phlebotomist is responsible for venipuncture collection and specimen processing. Other responsibilities include but are not limited to order entry in multiple systems, verification of test result receipt, patient information retrieval, and lab reception/clerical duties.

Responsibilities

1. Performs phlebotomy and other lab specimen collections per age-related standards and departmental policies.
2. Demonstrates AIDET model and optimizes patient safety to reduce errors.
3. Receives and reviews physician orders; ensures all necessary information is included for lab services.
4. Provides post-phlebotomy patient care and communication.
5. Processes specimens to ensure sample integrity, including labeling, centrifuging, aliquoting, freezing, and packaging.
6. Reviews refrigerator temperatures and QC/QA records, reports concerns, and reports findings to supervisors.
7. Operates and maintains relevant equipment, follows up on outstanding orders, and communicates results and issues appropriately.
8. Maintains a safe work environment, adhering to biohazard waste procedures and proper storage.
9. Performs clerical duties such as order entry, result verification, patient info retrieval, and inventory management.
10. Uses resources efficiently, participates in cost-reduction and process improvements.
11. Completes continuing education and competency assessments.
12. Demonstrates teamwork and professional interaction.
13. Uses critical thinking and sound judgment to resolve issues.
14. Adheres to ethical business practices and organizational policies.
15. Performs other duties as assigned.

Qualifications

Required:

• High School diploma or equivalent.
• Phlebotomy certification from a recognized organization, or training from a medical institution, or one year of healthcare phlebotomy experience, or CMA certification.

Preferred:

• Experience with diverse patient populations.
• Experience processing lab specimens and using centrifuges.
• Familiarity with EMR systems.
• Knowledge of medical terminology.

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate based on age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or other protected statuses.

Benefits

We offer a wide range of benefits to support your well-being and protect you against unexpected life events. Visit our Benefits section to learn more.