Client Marketing Manager

Lantern; New York (NY); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Short & Long Term Disability

Life Insurance

401k with company match

Paid Time Off

Job summary

Lantern is seeking a Client Marketing Manager in New York to own our client reference and advisory programs, building an active pool of client advocates who support Lantern's growth. You will partner closely with Customer Success to surface opportunities, manage client requests, and ensure a seamless client experience.

The role requires 7+ years in B2B marketing or client marketing, proficiency with Salesforce and Highspot, and experience in healthcare or SaaS.

Qualifications

• 7+ years in B2B marketing, client marketing, or related roles (healthcare or SaaS preferred).
• Proven experience managing external client relationships and cross-functional collaboration.
• Strong strategic thinking and data-driven storytelling.

Responsibilities

• Own Lantern's client reference program and nurture client advocates.
• Lead the client advisory program to engage clients with opportunities.
• Coordinate client requests with Customer Success and other teams.
• Partner with CS to accelerate upsell and revenue growth across the lifecycle.
• Build high-touch relationships to fuel pipeline and client revenue.

Skills

B2B marketing

Client marketing

Salesforce

Highspot

AI tools (Claude)

Cross-functional collaboration

Relationship management

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Highspot

Claude AI

Job description

New York, NY - Hybrid (3x in office/week)

About Lantern

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.

About You:

• You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins.
• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas.
• You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear.
• You thrive in a Team Environment.Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through thisLIGHT, individuals can find their way to the best care, resources, and support they need to get back to life.

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

Client Marketing Manager:

Lantern is looking for a Client Marketing Manager to own our client reference and client advisory programs — building and nurturing an active pool of engaged client advocates who help bring Lantern's story to life for prospects and the broader market. This person will serve as the key point of coordination between our clients and Customer Success, partnering closely with CS to surface advocacy opportunities, manage client requests, and keep the client experience seamless across every touchpoint. Ultimately, this role exists to deepen client relationships and turn them into one of Lantern's most powerful growth levers — driving pipeline, expansion revenue, and deal velocity across the client lifecycle.

Location

New York, NY | Travel Required

Responsibilities

• Own and grow Lantern's client reference program, building a strong, active pool of client advocates over time
• Run Lantern's client advisory program, a recurring forum that keeps clients engaged and connected to relevant opportunities
• Act as the key point of coordination for client requests, working in lockstep with Customer Success
• Partner with Customer Success to accelerate upsell, expansion, and deal velocity across the client lifecycle
• Build and maintain high-touch, hands-on client relationships that fuel pipeline and revenue growth

Requirements

• Bachelor's degree or equivalent experience
• 7+ years of experience in B2B marketing, client marketing, or account/relationship management — ideally within healthcare or SaaS
• Required proficiency in Salesforce, Highspot, and AI tools (Claude)
• Proven experience managing external client relationships and partnering cross-functionally with Customer Success

Strong Candidates will

• Move Fast: Acting with urgency to respond to client and business needs
• Be Comfortable in a Fast-Paced Environment: that can be challenging but highly rewarding
• Be Good with Numbers: both in how they articulate value propositions but also in how they measure and report success
• Be Strategic Thinkers/Problem Solvers: both in how they work cross functionally, and also in how they build their function and supporting systems/processes
• Be Customer Focused: always looking to understand, advocate for and improve how we engage with our prospects
• Have High Energy and a Positive Outlook: infusing their engagement with prospects and internal teams with positive energy to help achieve our joint goals
• Medical Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.