Client Manager, Premier Market - Nashville, TN

Guardian Life; Nashville (TN); On-site; USD 52,000 - 87,000; Full time

Job summary

A leading insurance company in Nashville is seeking a Client Manager to enhance client satisfaction and manage accounts. Candidates should have a BA or BS degree, with at least 3 years of experience in group insurance. Strong customer service and consultative selling skills are essential. This role includes some travel and offers a salary range of $52,440 - $86,145 based on experience.

Benefits

Flexible benefits

Leadership development opportunities

Philanthropic opportunities

Qualifications

• Minimum of 3 years of group insurance experience servicing accounts.
• Ability to analyze data to influence renewal decisions.
• Strong customer relationship and consultative selling skills.

Responsibilities

• Lead Planholder/client accounts to ensure satisfaction and growth.
• Build strong relationships with clients and brokers.
• Achieve yearly financial growth goals.

Skills

Customer service acumen

Consultative selling

Strategic thinking

Collaboration

Data analysis

Education

BA or BS degree preferred

Tools

Microsoft Office Suite

Salesforce

Tableau

Job description

Do you have a passion for doing the right thing for customers and making their experience the best they could possibly imagine!? Are you a team player who is adept at collaborating across internal teams? If so, Guardian's Group Benefits team is seeking a Client Manager who will be the main contact for the client ongoing escalated service and relationship. They are directly accountable for client satisfaction and enhancing the client experience.

You will:

• Assume overall responsibility for leading Planholder/client accounts (2-999 lives) with the objective of ensuring that client satisfaction, persistency, growth, and profitability goals are achieved

• Service the account and build strong relationships with clients and brokers/consultants

• Work closely with the respective sales office to gain their consensus for the account management strategy and position

• Strategically leading the lifecycle of a client to drive the right solutions to their benefit needs

• Balance the needs of the client with that of the business

• Achieve yearly financial growth goals

You have:

• BA or BS degree preferred or equivalent work experience

• Minimum of 3 years of group insurance experience servicing accounts and/or account management

• Strong customer service acumen

• Demonstrated success in dealing with brokers/consultants as well as sophisticated clients

• Ability to analyze data to influence and complete renewal decisions along with deploying the right solutions for the client

• Ability to demonstrate all sales enablement technology, training and tools with proficiency in key technology platforms: Microsoft Office suite: PowerPoint, Word, Outlook, Teams; Concur; Tableau, Salesforce

• Ability to operate in a virtual environment and effectively establish trust virtually

• Ability to adapt to changes in a fast paced and dynamic environment

• Depth of experience and knowledge of relevant industry products and processes including, but not limited to Worksite, LTD, Dental products and absence management, online enrollment, experience rating, dental network analysis processes

• Consultative selling skills and the ability to influence and persuade

• Virtual communication, presentation, consultative selling, and relationship building skills

• Teammate with ability to establish relationships and effectively interact both internally and externally with people at all levels of the organization and customer orientation

• Ability to collaborate across internal teams including collaborative selling.

• Strategic and critical thinking and basic math skills

• Willingness to change and new ways of working across the board, but specifically including the ability to complete new strategies/tactics to get results to increasing current broker base

• Ability to exercise sound judgment and deal with conflict

• Ability to exude confidence and demonstrate optimism and positive demeanor

• Advanced organizational and time management skills

• Must achieve required industry licensing within 90 days of date of hire and maintain license through completing Continuing Education requirements

Location and Travel:

• Preferred location for this position is Nashville, TN. Will also consider candidates based in the Chattanooga, TN or Knoxville, TN areas.

• Up to 25% travel within the territory

Salary Range

$52,440 - $86,145

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits . Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail] .

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday

Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .