Client Manager - LHB

Health Care Service Corporation; United States; Remote; USD 66,000 - 125,000; Full time

Job summary

Join a purpose-driven company that values its employees and invests in their professional growth. In this remote role, you'll be responsible for managing client relationships, ensuring satisfaction with Luminare Health products and services. You'll work closely with senior executives, tackle everyday challenges, and support a diverse portfolio of clients. This position offers a unique opportunity to contribute to a meaningful mission while enjoying a flexible work environment. If you thrive in a dynamic setting and are passionate about client success, this is the perfect role for you.

Benefits

Health and Wellness Plans

401(k)

Pension

Paid Time Off

Parental Leave

Disability Insurance

Supplemental Life Insurance

Employee Assistance

Paid Holidays

Tuition Reimbursement

Qualifications

• 3-5 years of experience in client management or similar roles.
• Thorough understanding of self-funding and employee benefit plans.

Responsibilities

• Manage client relationships and ensure service delivery.
• Support and service multiple client groups with revenue ranging from $50,000 to over $250,000.

Skills

Client Management

Communication Skills

Analytical Skills

Problem-Solving

Presentation Skills

Organizational Skills

Time Management

Education

High School Diploma or GED

College Degree

Job description

At Luminare Health , our employees are the cornerstone of our business and the foundation of our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

Responsible for the overall relationship with the client, starting at implementation and continuing through everyday problem resolution and renewal activities. Works directly with sales executives during finalist presentations and may be asked to present to potential clients. Expected to support and service between 12 - 20 groups of clients with annual net revenue ranging from $50,000 to over $250,000. Maintains senior management level contact with Benefits, Human Resources, and financial staff of the client. Also responsible for the service delivery of Luminare Health products and services to ensure client satisfaction. May participate in internal projects. Charged with retaining and growing their assigned book of business, while supporting their Regional Team as needed.

Required Job Qualifications

• High school diploma or GED required
• 3-5 years of Client Management experience and/or experience in a similar TPA or insurance environment with client-facing/support responsibilities
• Results-oriented and self-motivated
• Excellent written and verbal communication skills and exceptional organizational skills
• Ability to interact with senior-level executives
• Thorough understanding of self-funding and employee benefit plans; stop loss understanding is a plus; knowledge of benefit-related federal laws (e.g., ERISA, COBRA, HIPAA, PPACA)
• Excellent presentation skills
• Analytical, problem-solving, reading, creative decision-making, instruction-following, mathematical, and time management skills
• Ability to travel

Preferred Job Qualifications

• Tribal experience (preferred)
• College degree
• State insurance license

This is a remote (telecommute) role. Candidates must reside within the following states: IL, IN, IA, KS, MO, MT, NM, NC, OK, PA, TN, TX, or WI. Sponsorship is not available.

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EEO Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Pay Transparency Statement

At Luminare, you will be part of an organization committed to offering meaningful benefits to support your life outside of work. Benefits include health and wellness plans, 401(k), pension, paid time off, parental leave, disability insurance, supplemental life insurance, employee assistance, paid holidays, tuition reimbursement, and more. Our compensation varies based on skills, education, knowledge, and experience, and may include an annual incentive bonus plan, subject to plan terms.

Min to Max Range: $66,300.00 - $124,500.00