Client Manager, Commercial Risk - Insurance Advisor Solutions

Baldwin Group Colleague, Inc.; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

The Baldwin Group is seeking a Commercial Account Manager to serve as a trusted partner to Advisors, Directors Risk Management, and clients, maintaining accounts and delivering high service levels.

You will manage files, process renewals, coordinate with carriers, review contracts, and assist with inquiries, leveraging your communication and coordination skills. This role requires 3+ years of experience in commercial insurance and a state license where required.

Qualifications

• Proven ability to present information clearly in written and verbal form.
• Strong proficiency with MS Word, Excel, PowerPoint, and Outlook.
• Ability to communicate with clients, carriers, and agency staff effectively.

Responsibilities

• Maintain client files in Agency Management System and document communications per procedures.
• Compose professional correspondence via letter, email, or other means.
• Perform accounting tasks including invoicing, premium allocation, and related duties.
• Monitor and relay claims information; coordinate with the agency.
• Advise insureds on coverage and exposure; assist with additional placements as needed.
• Attend client meetings with Advisors or Directors Risk Management when requested.
• Assist colleagues in handling client inquiries and workflow tasks.
• Manage day-to-day client account activities: reviews, renewals, certificates, renewals, and leases.
• Handle inquiries via phone and email with timely follow-up for service.
• Develop referrals from current clients and pursue new business via prospect databases.
• Maintain strong relationships with carrier partners and understand carrier requirements.

Skills

Presentation skills

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Education

State insurance license

Commercial Account Manager experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

The mission is to be an integral part of the Commercial Lines team and partner with Advisors, Directors Risk Management, Client Service Specialists and others in the agency to deliver a high level of service to our commercial clients. This individual develops professional working relationships with clients, insurance companies, and agency personnel to maintain accounts and promote a positive working environment.

PRIMARY RESPONSIBILITIES

• Maintain client files in Agency Management System accurately and consistently; responsible for proper documentation of files and proper communication to all in accordance with company workflows, procedures, and best practices.
• Compose professional business correspondence via letter, email, and/or other means.
• Capable for performing accounting/math related functions including invoicing, premium allocation, and other tasks as necessary.
• Monitor claims as outlined by agency procedures.
• Communicate claims information to others in the agency and maintain up-to-date claims information in the system.
• Provide guidance and assistance to the insured in coordination with claims.
• Interact with others effectively by utilizing good communications skills, cooperating purposefully, providing information and guidance, as needed, to achieve the goals of the company.
• Attend client meetings with the Advisor or Director Risk Management, when requested.
• Assist co-workers in responding to client inquiries or processing work, when needed.
• Manage the day-to-day activities of client accounts including, but not limited to policy review, changes and updates, contract review for certificates processing, preparing renewal documents, marketing and negotiating insurance programs, filing surplus lines, review leases, and financial statements related to the client’s insurance.
• Assists client inquiries via telephone and email, relaying information and follow up for timely service to the insured.
• Counsel and advise client on coverage and exposure, recommending and placing additional coverage, as needed.
• Actively seeks out referrals from the current client base to solicit for new business prospects; follows up to generate new business using prospect database and automation system.
• Cultivates strong relationships with insurance company partners is responsible for knowing carrier requirements and attributes.
• Looks for opportunities to improve the firm, business segment and processes.
• Brings issues and discrepancies to the attention of appropriate leadership.

KNOWLEDGE, SKILLS & ABILITIES

• Demonstrates effective presentation skills through both verbal and written communications.
• Intermediate to advanced knowledge of Microsoft Word, Excel, PowerPoint, and Outlook and ability to learn any other appropriate insurance company and firm software programs.
• Demonstrates the firm's core values, exuding behavior that is aligned with the corporate culture.

EDUCATION & EXPERIENCE

• Obtain and maintain a state insurance license(s), as required by the State Department of Insurance to provide risk management consulting or risk transfer solutions as necessary in states where the firm functions (or be willing and able to obtain all required licenses within the first 90 days of employment).
• 3+ years of experience in a Commercial Account Manager role.

OTHER

• Fast paced, multi-tasking environment.
• Travel as required.

IMPORTANT NOTICE

This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons.

The Baldwin Group is a cohesive group of experts in business insurance, employee benefits, retirement planning, and all areas of private and personal insurance. Since 2011, we've evolved from a local business into a national firm with a vast network of specializations serving two million clients across the country. At The Baldwin Group, we provide solutions so our clients can pursue what’s possible for themselves, their families, and their businesses. Whether renting a first apartment, opening a small business or taking a company public, we offer solutions to support clients at every step of their journey giving them peace of mind to pursue their purpose, passion, and dreams. We Protect the Possible.

The Baldwin Group is an equal employment opportunity firm and strives to comply with all laws prohibiting discrimination based on race, color, religion, age, sex (including sexual orientation and gender identity), national origin or ancestry, disability, military status, marital status, and any other category protected by federal, state, or local laws. All such discrimination is unlawful, and all persons involved in the operations of the firm are prohibited from engaging in this conduct.