Client Manager

Trucordia; Seattle (WA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Flexible PTO

401K

Job summary

A company providing insurance services in Seattle is seeking a Client Service Associate to serve as the first point of contact for clients. This role involves managing new and renewal accounts and maintaining strong carrier relationships. Ideal candidates will have 1-2 years of experience in insurance or customer service, along with strong organizational and communication skills. The position offers a competitive salary range of $60,000.00 to $100,000.00 per year, comprehensive benefits, and a full-time employment type.

Qualifications

• 1–2 years of experience in insurance or customer service preferred.
• Basic understanding of Property & Casualty and/or Life & Health insurance.
• Must be detail-oriented and able to manage multiple tasks.

Responsibilities

• Serve as the first point of contact for clients providing prompt service.
• Manage the placement of new and renewal accounts with carrier partners.
• Maintain relationships with carriers for competitive quotes.

Skills

Customer service

Interpersonal skills

Communication skills

Organizational skills

Education

Active state-issued Insurance license (P&C and/or L&H)

Tools

AMS360

Job description

Base pay range

$60,000.00/yr - $100,000.00/yr

Job Description

Reports To: Client Service Team Leader

Duties and Responsibilities

• Serve as the first point of contact for clients, providing prompt and professional service.
• Manage the placement of new and renewal accounts with carrier partners across P&C and Life & Health lines. Assist with gathering underwriting information and preparing submission materials.
• Maintain strong carrier relationships to secure competitive quotes and solutions for clients.
• Ensure the successful renewal and retention of accounts through proactive service and relationship management. Maintain accurate and up-to-date records in the AMS360 agency management system.
• Collaborate with Producers, Senior Client Managers, and other internal stakeholders to support client needs. Handle policy changes, endorsements, certificates, and other routine service items efficiently and accurately.

Qualifications

• 1–2 years of experience in insurance, customer service, or a related field preferred.
• Basic understanding of Property & Casualty and/or Life & Health insurance concepts.
• Strong interpersonal and communication skills, both written and verbal.
• Proven ability to manage multiple tasks and priorities in a deadline-driven environment.
• Familiarity with AMS360 or similar agency management systems is a plus.
• Must be detail-oriented with strong organizational skills.
• Active state-issued Insurance license (P&C and/or L&H) required.

Additional Information

• Medical, Dental, Vision
• Life and AD&D insurance
• FSA / HSA
• Commuter & Child Care FSA
• Cancer Support Benefits
• Pet Insurance
• Accident & Critical Illness
• Hospital Indemnity
• Employee Assistance Program (EAP)
• 11 Paid Holidays
• Flexible PTO
• 401K

Seniority level

Not Applicable

Employment type

Full-time

Job function

General Business and Administrative

Industries

Software Development and IT Services and IT Consulting

Equal Opportunity Employer

Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination and we base all employment decisions on merit, qualifications, and abilities. We do not discriminate on the basis of age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic, or activity protected by law. We do not accept unsolicited resumes from any agencies that have not signed a mutual service agreement.