Client Manager

Allied Universal; Reston (VA); In loco; USD 76.000 - 93.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision, life, AD&D, &

401(k) plan enrollment

Eight holidays, five sick days, four个人

Descrizione del lavoro

Allied Universal is hiring a Client Manager to build long-term client relationships and lead front-line staff delivering security services across a designated portfolio. You will promote engagement, drive operational metrics, and deliver world-class service aligning with iCARE leadership.

You will manage budgets, oversee accounts receivable/payable, and ensure client satisfaction through proactive action plans and safety protocols. This role emphasizes strong communication and team leadership.

Competenze

• Bachelor's degree in criminal justice, business, or related field with 2+ years managing hourly staff.
• Associate’s degree with 3+ years managing hourly staff.
• High School diploma with 5+ years managing hourly staff.
• Valid driver’s license for business use.
• 2+ years driving operational goals.
• Experience managing a dispersed team and cross-collaboration.
• Proficiency in web-based applications and computer systems (MS Office).
• Ability to interpret financial data for budgeting and decision-making.
• Strong prioritization and multi-project management.
• Excellent oral and written communication skills.

Mansioni

• Hire, develop and retain front line staff for client portfolios.
• Utilize BI tools and reporting platforms to monitor metrics and optimize schedules.
• Oversee client performance metrics including budgeting and accounts payable/receivable.
• Build and maintain client relationships and implement corrective action plans.
• Deliver high-quality service while adhering to policies and regulatory requirements.
• Establish a safety-focused culture with actionable plans.

Conoscenze

Client relationship management

Leadership

Budgeting and financial reporting

Team leadership and mentoring

Communication skills

Microsoft Office

Web-based applications

Formazione

Bachelor's degree in criminal justice or business

Associate’s degree in criminal justice or business

High School diploma with 5+ years experience

Strumenti

BI tools

Microsoft Office

Descrizione del lavoro

Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal® is hiring a Client Manager. As a Client Manager, you will build long term meaningful client relationships and lead our front-line employees that deliver our security services throughout a designated portfolio. By promoting strong employee engagement, you will drive operational metrics and deliver world-class services to clients across various vertical markets. Aligning with our iCARE Leadership approach, you will be a guide on our journey to be an employer of choice in the service industry by fostering an exceptional employee experience.

Salary $84,890.72

RESPONSIBILITIES

Caring Leadership, Client Engagement, and Operational Oversight:

• Hire, develop and retain front line staff, including Security Officers, Field Supervisors and Operations Managers, for small to medium-sized clients within your designated portfolio
• Utilize Allied Universal’s AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics; drive operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and overall profitability
• Oversee and maintain client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, ensuring alignment with EBITA targets
• Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing effective corrective action plans; you will develop protocols, training, and response strategies that drive operational improvements and ensure client satisfaction
• Deliver high-quality service to our clients while maintaining industry standards, company policies, and regulatory requirements
• Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries

By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization.

QUALIFICATIONS (MUST HAVE)

• Must possess one or more of the following:
  • Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization
  • Associate’s degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization
  • High School diploma with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization
• Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
• Minimum of two (2) years of experience driving operational goals
• Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired results
• Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
• Proficiency in web-based applications and computer systems, including Microsoft Office
• Knowledge of safety protocols and service deliverables
• Ability to interpret financial data and use it to support decision-making; understanding of financial principles, including budgeting and financial reporting
• Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently
• Excellent oral and written communication skills

PREFERRED QUALIFICATIONS (NICE TO HAVE)

• Law enforcement, military and/or contract or proprietary security services experience
• Experience managing a dispersed workforce in a multi-location operation
• Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations

BENEFITS

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com