Client Manager

Arthur J. Gallagher & Co. (AJG); Midvale (UT); Remote; USD 60,000 - 85,000; Full time

Job summary

Arthur J. Gallagher & Co. is seeking an Account Manager to ensure exceptional service for clients by managing accounts and resolving issues. This role requires a Bachelor’s degree and a strong background in client service or claims management. The ideal candidate will demonstrate excellent communication skills and a commitment to client satisfaction, while maintaining an understanding of Gallagher's resources and tools.

Benefits

Medical/dental/vision plans

401(K) and Roth options

Educational expense reimbursement

Paid parental leave

Digital mental health services

Flexible work hours

Training programs

Qualifications

• Bachelor’s Degree plus 3+ years client service experience, or HS diploma with 8+ years.
• Life & Health license required.
• Willingness to travel approximately 25% of the time.

Responsibilities

• Manage assigned accounts, ensuring exceptional client service.
• Resolve service-related issues independently.
• Develop and maintain positive relationships with clients and vendors.

Skills

Client service

Claims management

Communication skills

Education

Bachelor’s Degree

High School diploma/GED

Tools

Microsoft Windows applications

MS Office

Job description

Introduction

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Ensure delivery of exceptional service to Gallagher’s clients by proactively managing assigned accounts.

How you'll make an impact

• Communicate resources available within Gallagher to fill white space needs (Pharmacy Practice, Retirement, GGB, HR
Consulting, Voluntary Benefits, etc.)
• Accountable for 95% client retentio

• Manage increasingly complex accounts and funding type based on experience with supervision
• Support the Client Service Cycle with oversight from experienced team members to ensure a seamless renewal process and
retain the business
• Resolve service-related issues independently, involving more experienced Account Management team members when
needed
• Utilize Gallagher’s resources (Underwriting, Compliance), available tools (Excel, PowerPoint, etc.), established work products
and advanced knowledge (benefits, self-funding etc.) to maximize efficiency and effectiveness in client deliverables
• Possess strong oral and written communication skills, demonstrated through the ability to effectively present in client
meetings, lead calls, and correspond via email
• Develop, cultivate and maintain positive relationships within the branch, with clients and with vendor partners
• Maintain proficiency in all GBS professional standards
• Prepare the RFP, coordinate vendor responses, support negotiations, analyze and spreadsheet proposal results, and develop
the client presentation
• Leverage team members to manage client/vendor expectations and ensure timely delivery of requests for clients, vendors
and internal partners
• Possess ability to articulate account management role in client engagement
• Provide guidance and support to new hires, ACs, and anyone that needs assistance
• Maintain and prioritize a task list on a regular basis

About You

REQUIRED
• Bachelor’s Degree plus 3 or more years client service and/or claims management experience
OR
• High School diploma degree/GED with 8+ years client service and/or claims management experience
• Life & Health license required
• Able and willing to travel approximately 25% of the time
• Working knowledge of Microsoft Windows applications and MS Office

#LI-PF1

#LI-Remote

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements and Pay Disclosure Statement

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.