Client Manager

TrueCommerce; Miami (FL); Remote; USD 60,000 - 160,000; Full time

Job summary

TrueCommerce is looking for a Client Manager to enhance customer retention and growth. This fully remote position focuses on nurturing relationships with Mid-Market clients, offering a competitive salary and opportunities for professional development. Ideal candidates will have a strong aptitude for customer service and a proven track record in account management.

Qualifications

• 3-5 years in Account Management or Customer Success.
• Experience exceeding retention and sales quotas.
• Strong phone skills and exceptional listening skills.

Responsibilities

• Meet or exceed monthly sales quotas including upselling.
• Develop trust relationships with mid-tier customers.
• Proactively address customer requests and improve satisfaction.

Skills

Customer Satisfaction

Interpersonal Communication

Problem-Solving

Attention to Detail

Technical Aptitude

Education

BA/BS degree or equivalent work experience

Job description

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The Client Manager focuses on the retention and growth of existing TrueCommerce Mid-Market clients. You will have expertise in customer satisfaction and retention, with a passion for delivering exceptional service and business value. This role will be focused on proactively growing & retaining relationships with existing customers in the Mid-Market space. A Client Manager must be confident, detail-oriented, and hardworking. To be successful, you need to have strong interpersonal communication, empathy, self-confidence, and naturally customer-oriented. Come be a part of a growing Sales team!

This is a FULLY REMOTE ROLE!

As a Client Manager, You Will

• Meet or exceed monthly sales quotas that include Bookings (upsell) and Net Retention targets.
• Developing trust relationships with a book of mid-tier customers to ensure they do not churn.
• Proactively contact current customers to discuss areas of customer improvement that would benefit the customer.
• Highly responsive to customer requests via email and tasks.
• Maintain high level of opportunity follow-up to ensure all opportunities are updated
• Be a trusted advisor and advocate for the customer both internally and externally
• Resolve any issues and problems faced by the customers and deal with complaints to earn and maintain ongoing trust.
• Continually update TrueCommerce CRM with notes and activities
• Attend department meetings and educational activities to stay up to date on the latest developments and trends within the industry.
  
  

Requirements For Success

• 3-5 years Account Management or Customer Success for existing customers.
• A genuine desire to build relationships with existing customers
• Proven overperformance in exceeding retention & sales quotas
• Enjoys proactively reaching out to customers to recommend new solutions and upselling
• This individual enjoys solution selling and thrives on change
• Strong technical aptitude is a must.
• Strong phone skills, exceptional listening skills, and above-average problem-solving skills
• Proven ability in building client rapport
• Organizational skills with an emphasis on attention to detail
• Working knowledge of EDI is very helpful
• Willingness to dedicate extra effort beyond normal working hours
  
  

Education

• BA/BS degree or equivalent work experience preferred.
  
  

Who is TrueCommerce?

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many more.

Come join our team!

Please visit our careers website for additional information.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Human Resources Services

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