Client Manager

HireGenics; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

HireGenics is seeking a Client Manager II responsible for overseeing account deliverables and ensuring client specifications are met in Dallas, Texas. The ideal candidate will manage the onboarding process and handle complex client relationships while providing excellent service and adhering to legal compliance. This role demands strong analytical and communication skills as well as a proven track record in HR or vendor management.

Qualifications

• 5 years of professional experience in contingent workforce industry or HR.
• Strong business acumen and decision-making skills.
• Experience in full life cycle recruitment processes.

Responsibilities

• Manage overall account deliverables and ensure client specifications are met.
• Oversee onboarding process and consultant management.
• Conduct operational audits to identify areas for improvement.

Skills

Analytical skills

Teamwork

Communication skills

Problem-solving

Time management

Decision-making

Client relationship management

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

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HireGenics provides contingent workforce solutions to optimize access to quality talent across multiple talent channels and sourcing solutions. Our solutions help companies accomplish more with fewer resources while mitigating risk, improving process, and providing a high-touch program management office. Our Global Center of Excellence insures programs are benchmarked and managed to the highest standards of performance. Our advanced comprehensive and actionable analytics enable program optimization at all levels. We lead our programs with industry experts, anticipate market change, and scale smartly to tailor fit client needs. All to maximize performance and impact. At HireGenics, we Deliver Smarter Workforce Management.

The Client Manager II will report into the Sr Client Manager and is responsible for managing the overall account(s) deliverables assigned successfully to the client specifications. The Client Manager II is the primary escalation point for all Client Coordinators, shared services team members, consultant escalations, and HR related matters. A Client Manager II will typically handle a more complex account base or larger volume of accounts.

This position is required to assure compliance of Company operations to all applicable laws, regulations and standards, good business practices, and company documented procedures (including but not limited to quality regulations, government occupational health and environmental regulations, and statutes).

• Oversees the On-Boarding process for all hires.
• Conduct Consultant Care reach outs on assigned consultant population.
• Coordinate and provide Content and Attend virtual and on-site client/MSP strategic meetings including executive briefings, scorecard reviews, annual business reviews, etc.
• Manage consultants on assignment and praise/counsel/discipline accordingly.
• Monitor engagement end dates to obtain extensions or potential redeployment.
• Identify timesheet/expense/invoicing issues and determine the root cause, implement solutions, and/or escalate to the Sr Client Manager as needed.
• Ensure all internal and external reports are delivered and acted upon as necessary - daily onboarding trackers, missing timesheet reports, unapproved time, rejected time, etc.
• Build relationships with the MSP working team.
• Manage the Assignment Extension/Off-Boarding procedures.
• Conduct internal meetings with onboarding/shared services/IC compliance to share changes/updates and share any challenges or wins for the Account.
• Serve as first-level contact for escalations on assigned accounts from both consultants, clients, and internal team members striving towards resolution, escalating to the Sr Client Manager as needed.
• Coordinates bi-weekly/monthly tactical meetings with client/MSP to communicate status of projects/open positions, issues, resolution, etc.
• Perform operational audits on processes and procedures to identify areas for improvement.
• Other duties and special projects as assigned.

Knowledge/Skills/Abilities:

• Able to analyze data to inform business decisions and improvement opportunities.
• Ability to establish priorities and work proactively and independently on a variety of projects.
• Thoroughness, attention to detail and problem-solving are keys to success in this position.
• Works well in team environment – positive “can do” attitude.
• Strong and exceptional written and verbal communication skills.
• Proficient computer skills, particularly Microsoft Office.
• Understands the business and services provided.
• Works well independently and with others.
• Meticulous with excellent planning, organizational skills, and exceptional time-management including effectively prioritizing tasks.
• Ability to take the initiative and demonstrate problem solving, conflict resolution and decision-making skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Ability to effectively develop solid working relationships with all levels of an organization.
• Ability to build positive relations within the team and external parties.
• Demonstrated ability to identify client’s needs and to deliver or adjust expectations.
• Ability to be ethical, fair, and professional conduct on all candidate, client, and colleague interactions.
• Able to work independently with limited supervision and interact well with all levels of management.

Qualifications:

Minimum

• Minimum of 5 years of related professional experience within contingent workforce industry, HR, customer relationship or vendor management.
• Bachelor’s degree, or equivalent combination of experience and education.
• Strong business acumen, superior judgement, and decision-making skills.
• History of solving complex client situations and using data to create actionable outcomes that solve challenges.
• Experience leading/participating in process improvement efforts, including creating process flows, developing SOPs (Standard Operating Procedures) and re-engineering business processes.
• Have a high sense of urgency with the ability to multi-task and prioritize in a dynamic environment.
• Adhere to a thorough work ethic and sense of commitment.
• Detail-oriented and efficient.
• Collaborative, hardworking, and enthusiastic.
• Experience working directly with managers and managing full life cycle recruitment processes.
• Experience in a high volume, fast-paced environment.
• Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.

Preferred:

• Prior experience with payroll, and employment laws and regulations a plus.
• Experience handling large EOR account(s) is preferred.

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [e-mail] or [phone]. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Staffing and Recruiting

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