Client Manager

City Wide Facility Solutions; Columbus (OH); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Monthly car allowance

Monthly commission

Quarterly bonus

Job summary

City Wide Facility Solutions is seeking an Account Manager to lead client engagement, retention, and service expansion in Columbus, OH. This role drives loyalty by negotiating agreements, resolving issues, and coordinating across teams to meet client needs.

You will supervise Night Managers, manage vendor relations, and ensure quality standards while maintaining accurate CRM records and documentation. A base salary plus commissions offers a lucrative total compensation potential.

Qualifications

• 3+ years in client retention or service roles
• Strong relationship-building and communication skills
• Proactive, detail-oriented and organized; able to manage multiple priorities
• Comfortable with daily travel to client locations
• Proficient in Microsoft Office and CRM systems
• High school diploma required; bachelor's degree preferred

Responsibilities

• Oversee client retention and service expansion by negotiating agreements, addressing concerns, and following up for satisfaction.
• Manage contractor performance, compliance, and agreements; enforce service standards and replace contractors as needed.
• Supervise Night Managers, coordinate staffing, and ensure execution of service strategies and client needs.
• Manage inspections, supply procurement, and CRM data entry; maintain accurate documentation (Exhibit A’s, SDS sheets).
• Conduct inspections, review client feedback, and implement corrective actions with teams for consistent service quality.
• Assist with invoice collection, contractor payments, and maintain up-to-date client documentation and schedules.

Skills

Client retention

CRM systems

Relationship building

Communication

Education

High school diploma

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

At City Wide Facility Solutions, we’realwayslooking for A-level talent. Imagine an organization where people wake up every morning inspired to grow, be excellent and make an impact. Our passionately engaged A-Team works collaboratively in a fast-paced culture that emphasizes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun!

City Wide of Columbus is looking forFacility Solutions Managers (Account Managers) to lead the execution of client engagement, retention, ascension and referral initiatives, resulting in raving, loyal advocates who become life-long partners.This is a six figure income opportunity, to include base salary and bonus/commission structure with OTE of $100k+!

Who Are We:

We are a management company in the building maintenance industry. We manage services on behalf of our building owners and property managers. If you are seeking an exciting career and are leader of people, City Wide offers you a unique opportunity to use your skill set to create the lifestyle and income doing exactly what you do today, but for yourself, rather than corporate America!

Essential Functions

• Oversee client retention and service expansion by negotiating agreements, addressing concerns, ensuring satisfaction through follow-ups and quality control.
• Manage contractor performance, compliance, and agreements; enforce service standards and replace contractors as needed.
• Supervise Night Managers, coordinate staffing, and ensure execution of service strategies and client needs.
• Manage inspections, supply procurement, and CRM data entry; maintain accurate documentation (e.g., Exhibit A’s, SDS sheets).
• Conduct inspections, review client feedback, and implement corrective actions with teams to ensure consistent service quality.
• Assist with invoice collection, contractor payments, and maintain up-to-date client documentation and schedules.

The City Wide team is committed to positively impacting the lives of everyone within the City Wide community of franchisees, clients, employees, contractors, and vendors. We believe everyone matters and being successful in life is not enough. We must also be significant!

You are the Superstar we are looking for if you...

• Proven success (3+ years) in client retention or service roles, with a passion for delivering exceptional customer experiences.
• Strong relationship builder with excellent communication skills, both verbal and written.
• Proactive, detail-oriented, and highly organized; skilled at managing multiple priorities and solving problems independently.
• Confident, adaptable, and forward-thinking; comfortable tackling new challenges and voicing ideas for improvement.
• Technologically savvy, proficient in Microsoft Office and CRM systems.
• Holds a high school diploma (bachelor’s degree preferred); previous service industry experience valued.
• Reliable transportation with the ability to travel daily to client locations.

City Wide Facility Solutions is pleased to offer a comprehensive and competitive compensation program that rewards talented employees for their performance. After meeting eligibility requirements, you will be eligible for: Medical, Dental, and Vision Insurance, 401(K) retirement savings plans.

Job Type: Full-time

Compensation Package: $60,000+ Annual Base Salary & Monthly Car Allowance & Monthly Commission & Quarterly Bonus

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at https://www.Columbus.GoCityWide.com/.