Client Manager
Siemens Digital Industries Software
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Benefits offered by this job
Job summary
Siemens Digital Industries Software is seeking a Client Manager to act as the strategic, commercial, and technical bridge between OSES and internal business units. You will drive adoption, map capabilities to outcomes, and report KPIs to stakeholders while cultivating senior relationships toward digital transformation goals.
Based in Charlotte, NC, this role emphasizes building long-term client partnerships, expanding the portfolio, and delivering compelling business cases that demonstrate ROI
Qualifications
- Proven experience in (Technical) Account Management, Customer Success Management, Solution Architecture, Product Management, Technical Project Management, or as a software engineer supporting enterprise customers.
- Demonstrated ability to bridge technical and business perspectives and influence senior stakeholders.
- Strong consultative selling and business-case development skills (ROI/efficiency cases).
- Data-informed mindset: experience defining and tracking adoption and impact metrics.
- Excellent communication and relationship-building skills across all organizational levels.
- Proactive, solution-oriented, strategic thinker with a commitment to continuous learning.
Responsibilities
- Driving adoption and business value: Promote OSES usage across clients and teams, focusing on measurable business outcomes and ROI.
- Mapping technical capabilities to outcomes: Translate OSES features and toolchain capabilities into client-specific business benefits and use cases.
- Defining and reporting success metrics: Set, measure and report KPIs (adoption, ROI, developer productivity, time-to-market) to stakeholders and leadership.
- Building strategic partnerships: Cultivate senior-level relationships across business units to align OSES with strategic goals and digital transformation roadmaps.
- Acting as a trusted advisor: Serve as the client-facing liaison for executive stakeholders, providing guidance and aligning technology with business priorities.
- Developing long-term client relationships: Maintain and grow partnerships that position OSES as a preferred enabler for transformation initiatives.
- Expanding the client portfolio: Identify, qualify and pursue expansion opportunities across teams and units to increase footprint and value.
- Creating compelling value propositions: Build ROI cases, executive narratives and business cases that drive adoption and executive buy-in.
- Advocating with data and stories: Convert usage metrics and success stories into persuasive go-to-market narratives and internal communications.
- Representing client needs: Bring client feedback and requirements into product planning and cross-functional strategy to ensure OSES evolves with user needs.
- Coordinating cross-functional delivery: Work with product, engineering, enablement and support to remove blockers and secure successful rollouts.
- Managing expectations and outcomes: Oversee timelines, deliverables and stakeholder communication for high-impact client initiatives.
Skills
Education
Job description
Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.
Foundational Services Developer Enablement and Security (FDS) is building One Software Engineering System (OSES) — a unified, configurable developer platform that streamlines development workflows, reduces developer toil, and accelerates innovation across Siemens. OSES provides a paved path for developers with integrated onboarding, tools, and best practices that increase productivity and deliver measurable business value.
- Flexible and targeted training for professional and personal development
- Global development programs you can tailor to your ambitions
- Diverse health and wellness offerings
- An inclusive workplace where your whole personality is welcome and valued
- More benefits and details available at www.siemens.de/careers (benefits are subject to local regulations and contractual conditions)
- Driving adoption and business value: Promote OSES usage across clients and teams, focusing on measurable business outcomes and ROI.
- Mapping technical capabilities to outcomes: Translate OSES features and toolchain capabilities into client-specific business benefits and use cases.
- Defining and reporting success metrics: Set, measure and report KPIs (adoption, ROI, developer productivity, time-to-market) to stakeholders and leadership.
- Building strategic partnerships: Cultivate senior-level relationships across business units to align OSES with strategic goals and digital transformation roadmaps.
- Acting as a trusted advisor: Serve as the client-facing liaison for executive stakeholders, providing guidance and aligning technology with business priorities.
- Developing long-term client relationships: Maintain and grow partnerships that position OSES as a preferred enabler for transformation initiatives.
- Expanding the client portfolio: Identify, qualify and pursue expansion opportunities across teams and units to increase footprint and value.
- Creating compelling value propositions: Build ROI cases, executive narratives and business cases that drive adoption and executive buy-in.
- Advocating with data and stories: Convert usage metrics and success stories into persuasive go-to-market narratives and internal communications.
- Representing client needs: Bring client feedback and requirements into product planning and cross-functional strategy to ensure OSES evolves with user needs.
- Coordinating cross-functional delivery: Work with product, engineering, enablement and support to remove blockers and secure successful rollouts.
- Managing expectations and outcomes: Oversee timelines, deliverables and stakeholder communication for high-impact client initiatives.
- Education
- A technical or business university degree
- Experience & Skills (required)
- Proven experience in (Technical) Account Management, Customer Success Management, Solution Architecture, Product Management, Technical Project Management, or as a software engineer supporting enterprise customers.
- Demonstrated ability to bridge technical and business perspectives and influence senior stakeholders.
- Strong consultative selling and business-case development skills (building ROI/efficiency cases).
- Data-informed mindset: experience defining and tracking adoption and impact metrics.
- Excellent communication and relationship-building skills across all organizational levels.
- Proactive, solution-oriented, strategic thinker with a commitment to continuous learning.
- Nice to have
- Familiarity with developer workflows, CI/CD, APIs, cloud platforms, or internal developer platforms.
- Experience working in large, matrixed enterprises or with internal enterprise clients.
- Knowledge about Siemens Industry Software product portfolio and developer organizations.
- German language skills (advantageous).
- Ways of working
- Passion for software development and technical innovation.
- Fluent in English (required). German (advantageous).
- Languages
- Fluent in English (required)
- German language skills (advantageous)
- A role with direct influence on product direction and measurable business outcomes.
- Career development and (global) training programs tailored to your development goals.
- Competitive benefits and an inclusive work environment supporting diverse perspectives. (See full benefit details on www.siemens.de/careers — subject to regulatory and contractual conditions.)
You are much more than your CV. We welcome applicants of all backgrounds and encourage you to bring your authentic self. As an equal opportunity employer, we are happy to consider applications from people with disabilities; in the case of equal qualifications, severely disabled applicants and applicants with equivalent status will be given preference.
Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software. A collection of over 377,000 minds building the future one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!
Transform the Everyday with Us #SWSaaS
154,200 277,600 10-15
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