Client Logistics Manager

Collectors Universe, Inc.; Virginia (MN); On-site; USD 125,000 - 147,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Vacation

Holiday Pay

Employee Discounts

Flexible Hours

Fun Working Environment

Fertility benefits

Commuter benefits

Educational assistance

Job summary

Collectors Universe, Inc. in the United States is seeking a seasoned Client Logistics Manager to oversee VIP and high-end client logistics.

You will manage intake, cataloging, and shipping processes to ensure on-time, defect-free delivery of valuable items. You will serve as the vault security expert and maintain chain-of-custody, coordinating armored transport and insurance while partnering with Ops, Customer Service, CRC, Claims, Security, Facilities, and Legal to prioritize and expedite

Qualifications

• Prior experience in logistics, supply chain, fulfillment, or vault/custody operations.
• Strong attention to detail with ability to manage multiple priorities under deadlines.
• Excellent written and verbal communication; cross-functional collaboration skills.

Responsibilities

• Own day-to-day coordination of client intake and outbound logistics for VIP/high-end clients; ensure items move through receiving, cataloging, and shipping on time and defect-free.
• Serve as internal vault security and logistics protocol expert for high-value accounts.
• Maintain the status of client items across Ops, Customer Service, CRC, Claims, Security, and Facilities; resolve discrepancies.
• Coordinate with Vault Operations, Security and carriers for large or high-value pickups and deliveries.
• Audit chain-of-custody documentation for inbound and outbound movements; ensure full traceability.
• Perform initial incident triage and containment for sensitive VIP/high-end issues.
• Coordinate armored transport and insurance requirements; support international clients.
• Collaborate with Ops, Customer Service, CRC, Claims, Security, Facilities, and Legal to expedite high-value shipments.
• Identify bottlenecks and help build scalable workflows with Process and Standards Manager.
• Provide reporting on intake/outbound volumes, turnaround times, and exception rates.

Skills

Logistics management

Multitasking

Attention to detail

Cross-functional collaboration

Communication

Problem solving

Tools

Google Sheets

Google Docs

Job description

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. We are looking for a detail-oriented and proactive individual to join our team as a Client Logistics Manager.

What You’ll Do:

• Own the day-to-day coordination of client intake and outbound logistics with focus on VIP and high-end clientele, ensuring items move through receiving, cataloging, and shipping on time and without defects
• Serve as the internal expert on vault security and logistics protocols for high-value accounts
• Serve as the source of truth for the status of a client’s items across Ops, Customer Service, CRC, Claims, Security, and Facilities resolving discrepancies and escalating as needed
• Partner with Vault Operations, Security and carriers to schedule, track, and confirm large or high-value collection pickups and deliveries
• Maintain and audit chain-of-custody documentation for every high-value inbound and outbound movement, ensuring full traceability
• Perform initial incident triage and immediate containment for sensitive VIP/high-end issues
• Coordinate transport, such as armored vehicle, and insurance requirements for high-value collections; provide any additional logistical needs for international customers
• Coordinate with partner departments (Ops, Customer Service, CRC, Claims, Security, Facilities, and Legal) to prioritize and expedite logistics for high-value clients
• Identify recurring logistical bottlenecks within the high-end workflow and partner with the Process and Standards Manager to build and maintain scalable workflows
• Provide reporting for VIP and high-end segments, including but not limited to on intake/outbound volumes, turnaround times, and exception rates

Who You Are:

• Prior experience in logistics, supply chain, fulfillment, or vault/custody operations
• Proven ability to manage multiple concurrent priorities while maintaining accuracy under deadline pressure
• Strong attention to detail with excellent problem-solving and escalation-management skills
• Comfortable acting as a cross-functional point of contact between operations, customer service, and other inter-departmental teams
• Strong understanding of Google Sheets, Docs, and similar tools
• Excellent written and verbal communication skills
• Passion for customer experience with a demonstrated track record of going above and beyond
• Familiarity with card collecting and trading, with prior experience in the field being highly desirable

Salary Range:

The salary range for this position is $125,307 - $147,420. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible time-off
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Candidates must be authorized to work in the United States.

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law.

We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [e-mail]

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.