Client Liaison Director

Firstsource; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

A leading company is seeking a highly skilled Client Liaison Director to manage healthcare payer clients. This remote role requires bilingual proficiency in Spanish and English, with a focus on client satisfaction and operational excellence. The ideal candidate will have significant experience in healthcare operations and account management, ensuring seamless communication and service delivery. Responsibilities include managing client relationships, overseeing service implementations, and analyzing data for process improvements.

Qualifications

• 3-5 years of experience in healthcare payer operations or account management.
• Strong knowledge of healthcare outsourcing and claims processing.

Responsibilities

• Serve as the dedicated account manager for healthcare payer clients.
• Oversee implementation and service delivery of healthcare operations.

Skills

Bilingual proficiency

Problem-solving

Negotiation skills

Analytical mindset

Education

Bachelor’s degree in business, healthcare administration

Job description

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Location: Florida (Remote), Puerto Rico, or USA Remote

We are seeking a highly skilled and bilingual Client Liaison Director to serve as the primary account manager for our healthcare payer clients. This role will act as a single point of contact, ensuring smooth communication, resolving issues, and driving long-term client satisfaction. The ideal candidate will have experience in health plan platform migrations, BPaaS (Business Process as a Service) solutions, and healthcare operations.

This position requires fluency in Spanish (Puerto Rican dialect preferred) and English, along with a strong ability to foster client relationships, manage expectations, and oversee service delivery.

Key Responsibilities

1. Serve as the dedicated account manager for assigned healthcare payer clients, ensuring seamless coordination and execution of BPaaS services.
2. Act as the single point of contact for the client, managing communication, updates, and escalations.
3. Monitor, coordinate, and communicate strategic objectives to align with both client and organizational goals.
4. Oversee the implementation and ongoing service delivery of healthcare operations, ensuring high-quality performance and client satisfaction.
5. Develop and maintain strong relationships with stakeholders, anticipating and addressing client needs proactively.
6. Analyze and utilize data to identify opportunities for process improvement and service optimization.
7. Lead client meetings, performance reviews, and strategic discussions, ensuring clear reporting on KPIs and contract obligations.
8. Ensure compliance with contractual obligations, including maintaining client satisfaction and approval for any leadership or staffing transitions.

Requirements & Qualifications

1. Bilingual proficiency: Spanish (Puerto Rican dialect preferred) and English.
2. 3-5 years of experience in healthcare payer operations, health plan migrations, BPaaS services, or account management.
3. Strong knowledge of healthcare outsourcing, claims processing, utilization management, and appeals & grievances.
4. Proven ability to manage client relationships and oversee large-scale service implementations.
5. Excellent verbal and written communication skills, with the ability to present to senior executives.
6. Strong problem-solving and negotiation skills to resolve client issues effectively.
7. Self-motivated, analytical mindset, and ability to work in a fast-paced, high-pressure environment.
8. Bachelor’s degree preferred in business, healthcare administration, or a related field.

Preferred Experience

1. Account management or relationship management experience within healthcare BPO or BPaaS services.
2. Experience working with Medicare, Medicaid, and Commercial health plans.
3. Strong data analysis skills to track KPIs, client satisfaction, and performance improvements.

This role offers a remote-first work environment, with preference for candidates based in Florida, Puerto Rico, or other USA remote locations.

Seniority level

• Director

Employment type

• Full-time

Job function

• Business Development and Management
• Hospitals and Health Care

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