Client Learning Design Associate

DTCC; Jersey City (NJ); Hybrid; USD 55,000 - 100,000; Full time

Benefits offered by this job

Base pay & incentive

Health insurance

Pension

Paid time off

Hybrid work model

Job summary

DTCC in Jersey City, NJ is seeking an experienced Client Learning Designer to design and develop learning solutions for clients and internal teams. You will translate business needs into clear, accessible training content and collaborate with SMEs, trainers and stakeholders to ensure high‑quality, impactful training.

This role offers growth in instructional design, curriculum development, and learning technology, with a hybrid work model (3 days onsite, 2 remote) and comprehensive benefits.

Qualifications

• Minimum of 4 years of related experience.
• Bachelor's degree in Instructional Design / Learning & Development or related field preferred or equivalent experience.

Responsibilities

• Support the development of engaging and interactive training materials using established instructional design models and templates.
• Assist in creating storyboards, scripts, simulations, assessments, and other learning content, ensuring materials follow design standards.
• Collaborate with SMEs and content contributors to apply instructional design best practices.
• Support project timelines by tracking tasks, milestones, and deliverables to ensure timely completion.
• Work with SMEs, trainers, and stakeholders to gather input, clarify requirements, and support content validation.
• Participate in the review of learning data to monitor learner engagement, performance, and knowledge retention.

Skills

Instructional design

Curriculum development

Training coordination

Content development

Adult learning

Education

Bachelor's degree in Instructional Design / Learning & Development

Tools

Articulate Storyline

Rise

Adobe Captivate

Camtasia

Job description

JOB DESCRIPTION

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Enterprise Services comprises of multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services. These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end best practices.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

As a member of the Enterprise Client Operations team, the Client Learning Designer will support the design and development of learning solutions for clients and internal teams. In this role, you will contribute to the creation of training materials and learning assets using established instructional design principles, templates, and team standards. Working with more experienced team members, SMEs, trainers, and stakeholders, you will help translate business and learner needs into clear, accessible learning content. This role provides an opportunity to build instructional design, curriculum development, and learning technology skills while supporting consistent, high-quality training experiences that help clients use DTCC products effectively.

Your Primary Responsibilities:

• Support the development of engaging and interactive training materials using established instructional design models and templates.
• Assist in creating storyboards, scripts, simulations, assessments, and other learning content, ensuring materials follow agreed design standards and project requirements.
• Collaborate with team members, SMEs and content contributors to apply instructional design best practices.
• Support project timelines by tracking assigned tasks, milestones, and deliverables to help ensure timely completion of assigned work.
• Work with SMEs, trainers, and stakeholders to gather input, clarify requirements, and support content validation.
• Participate in the review of learning data to monitor learner engagement, performance, and knowledge retention.
• Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately

Qualifications:

• Minimum of 4 years of related experience
• Bachelor's degree in Instructional Design / Learning & Development, or a related field; preferred or equivalent experience

Talents Needed for Success:

• 1-2 years of experience in instructional design, curriculum development, training coordination, content development, or a related learning role.
• Basic knowledge of instructional design principles, adult learning concepts, or curriculum development practices.
• Familiarity with e-learning authoring tools such as Articulate Storyline, Rise, Adobe Captivate, or Camtasia, with willingness to build proficiency.
• Basic understanding of Learning Management Systems or content management platforms is preferred.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

ABOUT US

With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC’s subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at www.dtcc.com or connect with us on LinkedIn , X , YouTube , Facebook and Instagram .

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

Learn more about Clearance and Settlement by clicking here .

ABOUT THE TEAM

Enterprise Services comprises of multiple business platforms including Client Services, Global Business Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services.

These grouped platforms enable the business to optimize delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitization strategy, processes and end-to-end best practices.