Client Learning & Adoption Program Manager (R-20135)

dnb; Jacksonville (FL); Presencial; USD 85.000 - 115.000; Tempo integral

Benefícios oferecidos por esta vaga

Generous paid time off

Parental leave (16 weeks)

Paid sick time

Education assistance

Volunteer days & donation matching

401k with company match

Health & wellness benefits

Medical, dental & vision insurance

Resumo da vaga

Dun & Bradstreet is seeking a Client Learning & Adoption Program Manager in the United States. This role will establish the governance framework, operating model, and cross-functional programs that drive customer learning, adoption, engagement, and enablement globally.

You will liaise with teams across Customer Success, Product, Sales, Onboarding, and Operations to maintain alignment, manage intake and prioritization, and execute strategic initiatives.

Responsabilidades

• Establishes and manages governance framework, operating model, and cross-functional programs for customer learning, adoption, engagement, and enablement.
• Serves as primary liaison between Client Learning & Adoption and stakeholders across Customer Success, Product, Product Marketing, Sales, Onboarding, Customer Service, Professional Services, Change Management & Communications, and Operations.
• Drives alignment across teams, manages intake and prioritization, coordinates strategic initiatives, and ensures programs are executed consistently and effectively.
• Focusses on governance, operational excellence, stakeholder management, process ownership, and program execution to align with business priorities and customer outcomes.

Descrição da vaga

Shape the Future with Dun & BradstreetAt Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We're a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what's next? Join us! Explore opportunities at dnb.com/careers.

The Client Learning & Adoption Program Manager establishes and manages the governance framework, operating model, and cross-functional programs that support customer learning, adoption, engagement, and enablement across Dun & Bradstreet.The role serves as the primary liaison between Client Learning & Adoption and key stakeholders, including Customer Success, Product, Product Marketing, Sales, Onboarding, Customer Service, Professional Services, Change Management & Communications, and Operations. It drives alignment across teams, manages intake and prioritization processes, coordinates strategic initiatives, and ensures customer-facing programs are executed consistently and effectively.This role focuses on governance, operational excellence, stakeholder management, process ownership, and program execution. It ensures the teams responsible for those functions operate within a well-defined governance framework and remain aligned to business priorities and customer outcomes.

Benefits We Offer

• Generous paid time off in your first year, increasing with tenure.
• Up to 16 weeks 100% paid parental leave after one year of employment.
• Paid sick time to care for yourself or family members.
• Education assistance and extensive training resources.
• Do Good Program: Paid volunteer days & donation matching.
• Competitive 401k with company matching.
• Health & wellness benefits, including discounted Wellhub membership rates.
• Medical, dental & vision insurance for you, spouse/partner & dependents.

Equal Employment Opportunity (EEO): Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law.

Know Your Rights: Workplace Discrimination is Illegal.

We participate in E-Verify.

Accommodations information for applicants with disabilities: Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to [e-mail] to let us know the nature of your accommodation request and your contact information.