Client Leader | Industrial

BHDP Architecture; Charlotte (NC); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

401(k)

Job summary

BHDP Architecture seeks a Client Leader to expand its Industrial market presence by developing strategic relationships with decision-makers and maintaining a healthy sales funnel to achieve net revenue and profit goals. The role also focuses on delivering thought leadership, industry engagement, and strategic value to clients.

The position emphasizes building credibility, pursuing national opportunities, and leading client teams to deliver BHDP services with exceptional quality and client

Qualifications

• Bachelor’s degree in Architecture (NAAB accredited program preferred), Interior Design (CIDA accredited program preferred), or other relevant design field.
• Architectural License or NCIDQ Certification, preferred.
• 12+ years in the design and/or architecture industry.
• 5+ years of Industrial design experience.
• Demonstrated commitment to exceptional customer service and proactive communication.

Responsibilities

• Lead client and project teams to secure net revenue and exceed client expectations.
• Advocate for BHDP’s professional services and maintain high quality standards.
• Provide strategic recommendations to clients as a trusted partner.
• Achieve Industrial growth goals and national visibility in market.
• Develop strategic relationships with financially influential clients.
• Build a network with industry influencers for robust sales funnel.
• Serve as client relationship lead with multiple high-level contacts.
• Continuously learn the client’s business and adapt BHDP approaches.

Skills

Client leadership

Relationship building

Strategic thinking

Sales/targets

Communication

Team collaboration

Professional demeanor

Education

Bachelor’s degree in Architecture or Interior Design or related field

Architectural License or NCIDQ Certification (preferred)

Job description

Work Mode:

Onsite Monday – Thursday; Onsite optional on Friday

Employment Type:

Full-time

At BHDP, we design innovative and inspiring solutions in architecture, interior design, and experiential graphic design to create more informed design solutions for our clients and communities.

Role Summary

The Client Leader is responsible for expanding BHDP’s presence within the Industrial market by developing strategic relationships with decision-makers, maintaining a healthy sales funnel through consistent sales behaviors, and achieving individual net revenue and profit goals. In addition, the Client Leader serves as a thought leader, bringing innovative perspectives to clients and to BHDP through industry engagement, expertise, and insight that strengthen our credibility and expand opportunities within the market.

Responsibilities

• Leads the client and project teams to secure net revenue and execute BHDP services that exceed the clients’ expectations while managing our efforts within targeted project performance metrics.
• Serves as the advocate for the professional services provided by BHDP and holds the team accountable to a high bar of quality and client service.
• Proactively provides perspective and strategic recommendations to clients, adding value to their business as a trusted partner and advisor.
• Achieves business plan goals and objectives related to Industrial growth, development of expertise, and visibility on a national stage.
• Identifies and develops strategic targeted relationships with multiple new and existing clients in positions of financial authority to achieve individual sales stretch net revenue and profit goals in alignment with the Industrial Business Plan and budget.
• Builds a business‑leader network with key industry influencers to maintain a healthy sales funnel through commitment to weekly sales behaviors and ability to create meaningful connections.
• Acts as the client relationship lead, establishing multiple high‑level points of contact and developing an understanding of the client’s business goals and objectives.
• Continuously learns and understands the client’s business and adjusts BHDP’s approach to maintain and grow broader and deeper relationships through delivering strong value.
• Practices continuous learning to build and share strategically relevant expertise, develop a thought‑leading voice in the Market/Business Segment to create credibility as an expert with new and existing clients.
• Presents market‑focused thought leadership at professional national organization conferences attended by existing and prospective clients.

Qualifications

• Bachelor’s degree in Architecture (NAAB accredited program preferred), Interior Design (CIDA accredited program preferred), or other relevant design, construction, or engineering related program.
• Architectural License, or NCIDQ Certification, preferred
• 12+ years in the design and/or architecture industry
• 5+ years of Industrial design experience.
• Demonstrated commitment to exceptional customer service, with the ability to anticipate needs, communicate proactively, and resolve issues with professionalism and care.
• Demonstrated initiative; sees challenges as opportunities
• Demonstrated capability to delegate, coach, and raise team performance
• Strong attention to detail
• Strong communication and collaboration within a team
• Models professional workplace behaviors: reliable follow‑through, constructive feedback, and calm, solutions‑oriented communication with co‑workers and clients

Physical and Mental Demands

• Occasional lifting of 20 pounds or less
• Ability to work in an open office environment
• Ability to travel 25-30%

Life at BHDP

• Our comprehensive benefit package includes a competitive salary, medical, dental, vision, disability, flexible spending accounts, paid holidays, paid time off, and a 401(k), which aligns with our commitment to rewarding our high‑performing professionals.

BHDP Architecture is an Equal Opportunity Employer. Individuals with disabilities and protected veterans are encouraged to apply.

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

This position description is prepared to provide a general understanding of the responsibilities of the position and does not include a comprehensive list of activities, duties, success factors, or responsibilities that are required for a specific employee. Success Factors, duties, responsibilities, and activities may be modified or augmented at any time with or without notice.