Client Intake Support (part-time)

Arsenault; New York (NY); Hybrid; USD 28,000 - 39,000; Part time

Benefits offered by this job

Unlimited PTO

Flexible working environment

Health and wellness benefits

Continuous learning opportunities

Learning opportunities

Job summary

A mental healthcare startup is seeking a part-time Client Intake Support Representative in New York to manage client inquiries and appointment bookings. Ideal candidates are self-starters with customer service experience and excellent communication skills. This role offers a competitive compensation package, flexibility for remote work, and numerous wellness benefits. Join as a key player in transforming the accessibility of mental healthcare and make a real impact from day one.

Qualifications

• Strong oral and written communication skills are essential.
• Previous experience in call centers is highly preferred.
• Ability to learn quickly and explain the platform efficiently.

Responsibilities

• Answer client questions and assist with booking appointments.
• Serve as the first contact for potential clients.
• Work closely with the Client Intake Lead to refine support strategies.

Skills

Customer service

Oral communication

Written communication

Problem-solving

Self-starter

Quick learner

Previous call center experience

Job description

About the job Client Intake Support (part-time)

About Arsenault

We’re on a mission to fundamentally transform mental healthcare accessibility. Arsenault empowers therapists to launch and thrive in in‑network private practices. We’re creating game‑changing technology to build America’s biggest behavioral healthcare group and ensure that anyone can afford quality mental healthcare. Following the mass increase in depression and anxiety from the pandemic, the need for accessibility is more important than ever.

To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission‑driven go‑getters. Our founders come from Harvard Medical School, Stripe, and Blackstone, and are champions of balancing bold ambitions with a culture that promotes holistic well‑being. Since launching in 2020, Arsenault has raised over $15 M from top VCs and angel investors, including leaders from SignalFire, Village Global, Airbnb, Oscar, Nurx, Quartet, and Blackstone.

We’re looking for a self‑starter who enjoys a fast‑paced work environment and wants to be the first line of communication between us and our clients. As a Client Intake Representative, you’ll be the first person at Arsenault speaking to a potential new client who wants to book an appointment for mental health care. You will spend most of your time using phone and email to effectively answer client questions and quickly and accurately book the client, if appropriate, with the right mental health provider for them. You’ll report directly to our Client Intake Lead and will work closely with her to refine and execute best‑in‑class customer support. From day one, you’ll get exposure to what it’s like to build a business from the ground‑up and you’ll be able to drive real impact.

Youd be a great fit if...

• You love providing top‑notch customer service.
• You are a quick study who can learn how our platform works and explain it quickly and accurately on a call.
• You enjoy solving problems on-the-fly and leading our clients through the booking process so they can have a (potentially life‑changing) mental health appointment.
• You have strong oral and written communications skills, and you feel comfortable speaking with clients calling to book a mental health appointment.
• You would enjoy serving as the voice of Arsenault.
• You are a self‑starter who can dependably and reliably execute tasks.
• You can consistently commit 20 hours per week, preferably the same hours. Helpful if those hours are between 8 am and 12 pm Eastern time.
• Previous call center experience is highly preferred.

What We Offer...

• First‑hand experience with foundational tactics for Arsenault and customer success at a fast growing startup.
• Meaningful relationships with our clients and your team.
• The opportunity to drive impact from day one.
• Competitive compensation.
• Flexibility and convenience of remote work.
• Arsenault opportunities within the company.
• Highly engaged and supportive teammates with plenty of opportunities for fun.
• Paid time off.
• The chance to transform the mental healthcare landscape and drive impact from day one.
• Our dedication to mental health guides our culture. Wellness benefits include unlimited PTO, winter break, Mental Health Mornings (2 hr each week), wellness stipend, team meditation, lunch on us, and so much more!
• Flexible working (hybrid of in‑person & remote), relaxed dress code, office pets.
• Continuous learning opportunities which include dedicated learning days, generous learning stipend, and monthly mental health workshops.
• Strong ownership of your work, mentorship, and unbounded leadership opportunities. You’ll have the opportunity to help build a rapidly scaling organization.