Client Intake Specialist — Estate Planning & Probate Law Firm

Pierce Law Group, PLLC; Raleigh (NC); Presencial; USD 40.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Career growth

Professional development opportunities

Descripción de la vacante

Pierce Law Group, PLLC seeks a personable Client Intake Specialist to join our Durham office. You will greet prospective clients, gather information, explain our process, and guide them toward engagement with our attorneys.

This non-attorney role emphasizes client service, coordination, and sensitive conversations. Experience in customer service, hospitality, sales, office administration, or a legal setting is required, with a professional, empathetic approach.

Formación

• Excellent listening, writing, and interpersonal communication skills.
• Warm, professional demeanor with commitment to client service.
• Ability to discuss sensitive family and financial circumstances with empathy and discretion.
• Strong attention to detail and organization.

Responsabilidades

• Engage prospective clients and respond promptly and professionally to inquiries by phone and email.
• Conduct initial intake conversations to gather information about prospective clients’ goals, circumstances, and reasons for contacting the firm.
• Follow firm guidelines to identify potential matters that fit our services and flag questions or concerns for attorney review.
• Explain the firm’s intake process, consultation options, standard fee information, and next steps using firm-approved materials.
• Maintain consistent, thoughtful follow-up with prospective clients and help them complete engagement paperwork.
• Keep accurate, organized intake records and provide a thorough handoff to the attorneys and staff handling each retained matter.
• Follow firm procedures for conflict checks, confidentiality, recordkeeping, and client engagement.
• Recognize questions that require legal advice and connect prospective clients with an attorney.

Conocimientos

Active listening

Communication skills

Empathy

Organizational skills

Customer service experience

Educación

Bachelor's degree

Herramientas

CRM systems

Office suite

Descripción del empleo

Position: Full-time, on-site

Experience Required: 2+ years legal experience required

Education: four (4) year college degree

About Pierce Law

Pierce Law serves individuals, families, and business owners throughout North Carolina in estate planning and probate administration. We combine thoughtful legal guidance with attentive service to help clients plan for the future and navigate the responsibilities that follow the loss of a loved one.

About the Role

We are seeking a personable, organized Client Intake Specialist to join our Durham office. As an early point of contact for prospective clients, you will listen to their needs, gather important information, explain how our firm works, and help them take the next steps toward working with us.

This is a non-attorney position focused on client service, communication, and coordination. You will work closely with our attorneys, referring legal questions to the appropriate attorney.

The ideal candidate enjoys meeting people, listens carefully, follows through reliably, and handles sensitive conversations with empathy and professionalism. Experience in customer service, hospitality, sales, office administration, or a legal setting is required.

Key Responsibilities

• Engage prospective clients and respond promptly and professionally to inquiries by phone and email
• Conduct initial intake conversations to gather information about prospective clients’ goals, circumstances, and reasons for contacting the firm.
• Follow firm guidelines to identify potential matters that fit our services and flag questions or concerns for attorney review.
• Explain the firm’s intake process, consultation options, standard fee information, and next steps using firm-approved materials.
• Maintain consistent, thoughtful follow-up with prospective clients and help them complete engagement paperwork.
• Keep accurate, organized intake records and provide a thorough handoff to the attorneys and staff handling each retained matter.
• Follow firm procedures for conflict checks, confidentiality, recordkeeping, and client engagement.
• Recognize questions that require legal advice and connect prospective clients with an attorney.

Qualifications

• Excellent listening, writing, and interpersonal communication skills.
• A warm, professional manner and a strong commitment to client service.
• The ability to discuss sensitive family and financial circumstances with empathy and discretion.
• Strong attention to detail, organization, and follow-through.
• Comfort using email, calendars, office software, and client-management systems, with a willingness to learn new tools.
• The ability to manage multiple inquiries and follow-up tasks while remaining responsive and organized.
• Sound judgment about when to seek guidance or involve an attorney.
• A collaborative approach and a willingness to learn about estate planning, probate administration, and the firm’s services.

Compensation and Benefits

We offer competitive compensation commensurate with skill and experience, along with performance incentives and a generous benefits package. Our collaborative work environment includes professional development and career-growth opportunities for team members who are motivated to strengthen their skills and provide an excellent client experience.