Client Intake & Outreach Coordinator

Bighornlaw; Atlanta (GA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading law firm in Atlanta is seeking a Client Intake & Outreach Coordinator to manage client inquiries and nurture relationships. This role involves answering calls, scheduling consultations, and maintaining records in the CRM. Ideal candidates will have experience in client relations, strong communication skills, and the ability to thrive in a remote work environment.

Qualifications

• Prior experience in intake, call centers, client relations, or sales is highly preferred.
• Clear, confident, and warm phone voice with excellent listening skills.
• Self-starter who thrives in a remote environment.

Responsibilities

• Answer all inbound calls from prospective clients with professionalism and empathy.
• Gather preliminary information using a guided intake form.
• Schedule appointments or directly transfer qualified leads.

Skills

Client relations

Communication

Organization

Empathy

Tools

Google Workspace

CRM platforms

Job description

The Law Offices of Precious Felder, LLC • Atlanta, GA, US

Posted 4 days ago

Description

We are currently seeking a highly personable, professional, and organized Client Intake & Outreach Coordinator to be the first point of contact for prospective clients and a bridge to lasting client relationships.

You will play a critical role in the client journey by handling all inbound new client inquiries, routing or scheduling consultations with the Client Relations Specialist, and re-engaging past leads or former clients. Your goal is to offer a warm, responsive introduction to our firm and drive engagement for new legal matters and referrals.

Responsibilities

1. Answer all inbound calls from prospective clients with professionalism and empathy.
2. Gather preliminary information using a guided intake form and determine eligibility.
3. Schedule appointments or directly transfer qualified leads to the Client Relations Specialist/Manager.
4. Conduct outbound follow-up calls to past leads and former clients.
5. Maintain accurate records of all calls and interactions in the CRM system.
6. Nurture long-term engagement by informing former clients of new services and requesting referrals.
7. Collaborate with the marketing and intake team to track campaign conversions.
8. Provide weekly metrics on conversion rates and call activity.

Qualifications

1. Prior experience in intake, call centers, client relations, or sales is highly preferred.
2. Clear, confident, and warm phone voice with excellent listening skills.
3. Ability to stay organized and manage multiple follow-ups or appointments.
4. Proficient with Google Workspace and CRM platforms (e.g., MyCase Leads, Clio Grow, Lawmatics, HubSpot).
5. Self-starter who thrives in a remote environment.
6. Able to commit to a consistent 9–5 schedule.
7. Willing to attend three (3) days of in-person training at our office and attend in-person quarterly staff meetings.

Compensation

$17 - $23 hourly

About The Law Offices of Precious Felder, LLC

The Law Offices of Precious Felder, LLC is a small boutique law firm located in Atlanta, GA, specializing in Family Law, Entertainment Law & Business (d/b/a FAM Legal and ENT Legal). We help clients protect what matters most: family and creative legacy.

We pride ourselves on providing quality service to a diverse pool of clientele in the central and surrounding metropolitan Atlanta area. We believe in work-life balance and value a comfortable yet professional work environment.