Client Insurance Advisor

Marsh; Austin (TX); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Marsh in Austin, TX, seeks a Client Insurance Advisor for a hybrid role requiring in-office presence at least three days weekly. You will manage proof-of-insurance processes, COIs, and lender‑required proofs, while delivering accurate, compliant service to complex client programs.

Active P&C broker license (or within 90 days) and ACORD familiarity are preferred, with a focus on client satisfaction, cross‑team collaboration, and proactive issue resolution.

Qualifications

• Minimum 3 years in insurance administration, risk management, or certificate issuance.
• Active Property & Casualty broker license (or ability to obtain within 90 days).
• ACORD certification or familiarity with ACORD forms preferred.
• Bachelor’s degree, preferred.

Responsibilities

• Prepare, verify, and issue proof-of-insurance documents (COIs, Auto IDs) and other lender‑required proofs.
• Serve as a trusted advisor across touchpoints (phone, email, portal messaging).
• Deliver professional, timely, client-friendly communications.
• Validate policy details against internal systems and address variances.
• Collaborate with underwriting, billing, and policy administration to resolve discrepancies.
• Audit issued COIs to ensure accuracy and correct errors as needed.
• Maintain documentation, templates, and compliance checklists.
• Stay current on regulatory updates and client service expectations.
• Manage escalations related to complex client programs with a solutions‑focused approach.

Skills

Client service

Regulatory compliance

Attention to detail

Broker relationships

Communication skills

Problem solving

Time management

Education

Bachelor’s degree, preferred

ACORD certification or familiarity with ACORD forms

Tools

Policy administration systems

CRM tools

MS Office (Excel)

Job description

Company:

Marsh

Description:

We are seeking a skilled Client Insurance Advisor to join our team at Marsh. This hybrid role is based in Austin, TX, with an expectation of working in the office at least three days per week.

The Proof of Insurance Advisory Specialist manages and verifies proof‑of‑insurance processes with a strong focus on accuracy, regulatory compliance, and exceptional client service for complex client programs. This role requires an active broker license to support client-facing activities and policy verification.

We will count on you to:

• Prepare, verify, and issue proof-of-insurance documents, including Certificates of Insurance (COIs), Auto ID cards (digital and physical) and other regulatory or lender‑required proof of coverage

• Enhance client service by serving as a trusted advisor across multiple touchpoints (phone, email, portal messaging)

• Delivering professional, timely, and client-friendly communications

• Validate policy details against internal systems and addressing variances

• Collaborate with underwriting, billing, and policy administration teams to resolve discrepancies

• Audit issued COIs to ensure accuracy and correct errors as needed

• Maintain complete documentation, templates, standard language, audit trails and compliance checklists

• Stay current on regulatory updates, industry trends, and client service expectations

• Manage escalations related to complex client programs with a solutions‑focused approach

What you need to have:

• Minimum 3 years in insurance administration, risk management, or certificate issuance

• Active Property & Casualty broker license (or ability to obtain within 90 days)

• ACORD certification or familiarity with ACORD forms preferred

• Bachelor’s degree, preferred

• Understanding of auto insurance policies, coverages, and endorsements

• Awareness of regulations related to proof of insurance (e.g., state laws, ACORD standards)

• Proficiency with policy administration systems, CRM tools, and MS Office (especially Excel)

• Strong written and verbal abilities; able to simplify complex insurance concepts

• Ability to build and maintain strong broker relationships

• Commitment to proactive service, quick issue resolution, and client satisfaction

• Ability to handle high-volume requests with accuracy and composure

• Strong deadline management and documentation skills

• Ability to identify risks and elevate appropriately

What makes you stand out:

• Experience working with lenders and project‑specific COI requirements

• COI/ID card experience strongly preferred

• Knowledge of lender‑specific and project‑based certificate standards

• Familiarity with automated COI generation tools and e‑signature platforms

• Proven success by improving client service metrics and reducing response times

Why join our team:

• Professional development opportunities, meaningful work, and leaders who support your growth

• A vibrant, inclusive culture with talented colleagues and opportunities to make an impact

• Access to a wide range of career paths, benefits, and rewards designed to support your well‑being

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.