Client Information Coordinator, West Coast

Tobii Dynavox; California (MO); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading assistive communication solutions provider is seeking a Client Information Coordinator to manage patient information for device funding. This role involves data entry, insurance verification, and effective stakeholder communication. Ideal candidates have a high school diploma and experience in a medical insurance setting. The position offers a remote work option with a pay rate of $20/hr.

Qualifications

• Two years of experience working with insurance in a medical setting.
• Knowledge of Medicare, Medicaid, Private Insurance and coordination of benefits preferred.
• Ability to manage time effectively.

Responsibilities

• Gather and verify patient information for healthcare coverage.
• Electronic data entry of all information received.
• Communicate with insurance companies to verify eligibility.

Skills

Interpersonal communication skills

Oral and written communication skills

Virtual communication skills

Excellent Telephonic communication skills

Organized with problem solving ability

Ability to multitask

Education

High school diploma

Tools

MS Office Word and Outlook

myCGS

Navinet

Noridian

Availity

Job description

Overview

Why join us?

We're on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives. At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What's more, you'll be part of a work culture where collaboration is the norm and individuality is welcomed. As a member of our team, you\'ll have the power to make it happen. You\'ll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers\' lives.

Job Summary

The Client Information Coordinator is an integral member of the funding/reimbursement team and has primary responsibility for upfront intake and verification of patient information for recommendations for our devices that may be covered by the customer\'s healthcare coverage. This role is responsible for gathering the application documents, coordinating upfront communication and entering data details to start the funding journey. The main focus is to effectively secure accurate documentation, engage in professional dialogues with stakeholders, and communicate with various parties, ensuring smooth case progression. The Client Information Coordinator must live in the Pacific, Mountain or Hawaii time zones.

Responsibilities

• Electronic data entry of all information received via fax, email, and the Tobii Dynavox e-Funding platform, according to process and standard procedures.
• Identify, label, and store funding documents within the electronic database.
• Identify and properly code client\'s medical and speech diagnosis.
• Review and maintain documentation with attention to detail, ability to analyze data and check for errors and/or inaccuracies.
• Identify client\'s healthcare coverage, contact insurance companies to verify eligibility, benefit coverage, exclusions, and prior authorization requirements.
• Execute private insurance calls to confirm and secure accurate benefit information details & prior authorization requirements.
• Prepare state-specific prior authorization forms/CMNs and upload to electronic database.
• Identify and verify current physician and other medical details.
• Initiate communication with customer/case contact; verify basic information, provide details of next steps of the funding process, including estimated out-of-pocket expenses, missing documents and securing key contact information.
• Communicate to the Funding Consultant potential challenges with the prior authorization process.
• Communicate proficiently and convincingly, advocating as a representative of Tobii Dynavox.
• Properly identify the status of the request and ensure proper flow to the next step of the funding process.
• Meet established goals and expectations successfully.
• Collaborate effectively with multiple stakeholders for case progression.
• Perform various other tasks as assigned.

Minimum Qualifications

• High school diploma
• Two years of experience working with insurance in a medical setting
• Knowledge of Medicare, Medicaid, Private Insurance and coordination of benefits preferred
• Experience using myCGS, Navinet, Noridian, and Availity websites preferred
• Experience navigating phone queues preferred
• Ability to multitask, prioritize and manage time effectively
• Organized with ability for problem solving, adaptability, and self-control during unexpected challenges
• Interpersonal communication skills
• Oral and written communication skills
• Virtual communication skills
• Excellent Telephonic communication skills

Technical Skills

• MS Office Word and Outlook, creating and altering PDFs and other forms
• Basic computer operation, maintenance and troubleshooting
• Web Browser and Search Engines
• Online Application Navigation

Other Skills

• Knowledge of Medicare, Medicaid, and third-party insurance regulations
• Records maintenance skills
• Knowledge of HIPAA guidelines
• Detail oriented, ability to analyze data and check for errors and/or inaccuracies

Work Environment

• Ability to work at a desk for prolonged periods
• Ability to work from home with interruptions
• Able to work with interruptions in a fast-paced environment
• Ability to travel to the Pittsburgh office for team activities/trainings (approx. 4 times per year)

We are able to pay this Client Information Coordinator $20/hr.

Apply today!

We believe in empowering individuals - including our own employees - to reach their full potential. So, if you want to change lives while growing your own career, we\'d love to hear from you.