Client Implementation Manager

2755 Barclays Services Corpor; Hanover Township (NJ); On-site; USD 140,000 - 175,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) plan

Life insurance

Paid leave for qualifying circumstances

Incentive award eligibility

Job summary

2755 Barclays Services Corpor is seeking a Client Implementation Manager in Whippany, NJ, responsible for managing client product and service implementations globally. The role requires deep knowledge of cash management and US payment schemes, along with strong stakeholder management skills. The ideal candidate will oversee project delivery from inception to completion, ensuring adherence to risk and governance requirements.

This position offers a competitive salary ranging from $140,000 to $175,000, alongside attractive benefits including medical, dental, and a 401(k) plan. Join us to redefine the future of banking with innovative solutions!

Qualifications

• Experience delivering detailed multi-workstream implementations.
• Ability to translate technical concepts into client-ready solutions.
• Experience running audit-ready governance and controls.

Responsibilities

• Manage product & service implementation for clients.
• Collaborate with stakeholders for product requirements.
• Identify and manage project risks to meet objectives.

Skills

Cash management knowledge

US payment schemes (ACH, wires, RTP)

Technical translation to strategies

Risk and control mindset

Stakeholder management

Job description

Purpose of the Role

To manage the scoping and implementation of products and services for newly onboarded and existing clients globally, helping clients leverage our product capabilities and delivering income for the business.

Accountabilities

• Deliver client product & channel implementation projects from inception through to agreed closure and handover to business‑as‑usual.
• Collaborate with internal and external stakeholders to identify and implement products/services that meet client requirements.
• Define, agree, and execute project management plans that meet client and internal stakeholder needs, delivering projects in a proficient and controlled manner.
• Co‑ordinate day‑to‑day implementation activities including regular communication with stakeholders and monitoring progress against plan.
• Identify, assess and manage risks/issues to prevent impacts on project objectives.
• Provide subject‑matter expertise and support to clients and internal stakeholders throughout the implementation lifecycle.
• Act as a conduit to other subject‑matter experts across the business to resolve complex queries and issues swiftly and accurately.
• Develop and implement procedures and controls to mitigate risks and maintain operational efficiency.
• Identify areas of improvement and recommend changes across business areas and operations.
• Develop reports on performance and communicate trends and findings to senior leaders.
• Identify industry trends to support development of operational best practices and inform product/service development.
• Participate in projects and initiatives to improve client service/implementation efficiency and effectiveness.

Expectations

To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements and elevate breaches of policies/procedures.

If managing a team, define jobs and responsibilities, plan for the department’s future needs and operations, counsel employees on performance, and influence the operations of a department while balancing short and long‑term goals and ensuring budgets and schedules meet corporate requirements.

People leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive: Listen and be authentic, Energise and inspire, Align across the enterprise, and Develop others.

As an individual contributor, you will be a subject‑matter expert, guide technical direction, lead collaborative, multi‑year assignments, train, guide, and coach less experienced specialists, and provide information affecting long‑term profits, organisational risks and strategic decisions.

Advise key stakeholders, including functional leadership teams and senior management on functional and cross‑functional areas of impact and alignment. Manage and mitigate risks in support of the control and governance agenda, demonstrating leadership and accountability for managing risk and strengthening controls.

All colleagues are expected to demonstrate the Barclays values of Respect, Integrity, Service, Excellence and Stewardship, and the Barclays mindset of Empower, Challenge and Drive.

Role Overview

Embark on a transformative journey as a Client Implementation Manager. At Barclays, our vision is clear – to redefine the future of banking and help craft innovative solutions. Your role as a Client Implementation Manager sits at the centre of our US FinTech growth aspiration—owning the safe, scalable delivery of multi‑layered transaction banking and API‑led integrations for high‑value, regulated clients. As a senior implementation leader, you will shape how FinTech onboard, integrate and go live at pace, while strengthening controls and accelerating revenue realisation. This is your opportunity to design the future‑state implementation model for a top‑tier global bank and leave a lasting operational footprint.

Qualifications and Experience

• A deep knowledge of cash management and US payment schemes (ACH, wires, RTP) and how clients operate these products.
• Demonstrated experience delivering highly detailed, multi‑workstream implementations with clear accountability for outcomes.
• Ability to translate technical concepts (APIs, host‑to‑host, SWIFT) into executable implementation strategies and client‑ready solutions.
• A highly developed risk and control mindset, with experience running audit‑ready governance, RAID and go‑live controls.
• Ability to communicate with assurance at senior levels—providing crisp status, risk transparency and clear strategy asks.

Other Highly Valued Skills

• Experience designing and embedding scalable implementation models, playbooks and standardised onboarding frameworks for regulated or high‑growth client segments.
• First‑hand exposure to API integration models, client back‑office connectivity and testing/readiness approaches for direct‑to‑client APIs.
• Ability to drive automation and digitisation opportunities across onboarding, testing and data capture to reduce cycle time and re‑work.
• Remarkable stakeholder management across Product, Operations, Technology, Risk and external client teams.
• Comfort operating in an environment of growth and change, balancing speed to market with control and client experience.

Key Assessment Areas

You may be assessed on the key critical skills relevant for success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job‑specific technical skills.

Location

Whippany, NJ.

Salary

Minimum salary: $140,000.00. Maximum salary: $175,000.00. (Base salary only; other compensation and benefits not included.)

Benefits

Barclays employees are eligible for a suite of competitive and generous employee benefits, including medical, dental and vision coverage; 401(k); life insurance; and other paid leave for qualifying circumstances. This position is eligible for an incentive award.