Client Implementation Engineer Front End Level I

Finboa™; Houston (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading innovator in intelligent automation is seeking a Client Implementation Engineer for a fully remote role. You will customize client experiences through technical support and training, primarily using HTML and CSS, while fostering relationships with clients. The position offers numerous benefits including a bonus based on performance and wellness resources, with opportunities for advancement within the company.

Benefits

IRA with company matching

Wellness resources

Bonus based on performance

Health insurance

Paid time off

Vision insurance

Opportunity for advancement

Qualifications

• 2+ years in client-facing roles such as technical support or customer success.
• 1+ year in a SaaS environment with front-end configuration using CSS and HTML.
• Familiarity with agile methodologies for task management.

Responsibilities

• Customize workflows and definitions to meet client requirements.
• Lead software training sessions and provide technical support.
• Develop and maintain documentation for internal and client use.

Skills

Problem Solving

Troubleshooting

Verbal Communication

Written Communication

Agile Methodologies

Education

High school diploma

Associate or bachelor’s degree (or equivalent)

Tools

Asana

Job description

Client Implementation Engineer Front End Level I

Full Time • Fully Remote - US

• IRA with company matching
• Wellness resources
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

What You’ll Do:



• Instance Configuration: Customize workflows, forms, letters, and definitions to meet client-specific requirements.
• Technical Support: Address implementation queries, manage enhancements, and conduct user acceptance testing (UAT).
• Client Training: Lead software training sessions to familiarize client with the platform.
• Collaboration: Work with clients to clarify implementation requirements and timelines, and update project tasks in tools like Asana.
• Documentation: Develop and maintain configuration steps, troubleshooting procedures, and knowledge base content for internal and client use.
• Problem Solving: Troubleshoot and resolve software configuration issues by reviewing logs and code.
• Team Support: Assist in testing new features, mentoring team members, and refining implementation processes.
What You’ll Bring:
Required Skills & Qualifications:


• High school diploma.
• 2+ years in client-facing roles such as technical support or customer success.
• 1+ year in a SaaS environment, focusing on front-end configuration with CSS and HTML for system customization.
• Strong problem-solving and troubleshooting abilities.
• Excellent verbal and written communication skills.
• Familiarity with agile methodologies for task and priority management.
• Positive attitude and ability to manage multiple priorities effectively.
Preferred Skills & Qualifications:


• Associate or bachelor’s degree (or equivalent experience and certifications).
• Experience in accounting, banking, or fintech.
• Familiarity with project management tools like Asana.
What Success Looks Like:


• Deliver high-quality configurations and on-time implementations that exceed client expectations.
• Maintain a 95% on-time task completion rate.
• Demonstrate expertise in HTML, CSS, and system configuration to efficiently resolve issues.
• Foster productive relationships with clients and internal teams.
• Contribute to the enhancement of documentation and implementation processes.
FINBOA is an equal opportunity employer.

About FINBOA

FINBOA is a leading innovator in intelligent automation for community and regional banks and credit unions.



Leveraging more than 30 years of experience, FINBOA has created software solutions to reduce compliance cost and reputational risk by bringing together digital transformation, regulatory compliance, process automation and customer experience. Headquartered in Houston, FINBOA engages in partnership with financial institutions across the U. S. to achieve targeted business outcomes and peace of mind.



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