Client Human Resources Business Partner III

ADP; Austin (TX); Hybrid; USD 85,000 - 110,000; Full time

Job summary

ADP seeks an experienced Human Resources Consultant in Austin, TX to act as a trusted HR advisor to major clients. You will leverage HR expertise and ADP product knowledge to diagnose issues, craft solutions, and deliver training, while maintaining high client satisfaction and ethical standards.

The role requires strong communication, relationship-building, and the ability to travel within the territory. This position embraces a hybrid work model with opportunities for career progression and

Qualifications

• Reside in or near Austin, TX with ability to travel across client territory.
• Hybrid work model (Remote/Field) with frequent client visits.
• 5–8 years of professional consulting experience or equivalent in a systems-related organization.
• 5–8 years of experience in a customer service or HR environment with proven results.

Responsibilities

• Serve as an HR expert to ADP's largest clients and support complex products/technologies.
• Solve client problems by identifying solutions and working independently to resolve issues.
• Provide information, best practices, and training on ADP solutions to clients.
• Strive to exceed client expectations in every interaction with clear communication and ethics.
• Share knowledge and best practices with less experienced consultants and specialists.

Skills

Client relations

HR knowledge

Consulting experience

Travel readiness

Communication skills

Education

Bachelor's degree (preferred)

Tools

ADP products

Job description

ADP is hiring a Human Resources Consultant in Austin, TX.

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role,

you'll be a trusted advisor to our clients, using your HR experience, ADP product expertise, and consulting skills to solve their most critical business challenges. You carry the weight of ADP's service reputation and client satisfaction in your hands. The nature of what you do every day will not change -- your #1 goal is to help clients. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!

To thrive in this role,

you must be comfortable building relationships with external clients and internal partners. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

WHAT YOU'LL DO:

Responsibilities

What You Can Expect On a Typical Day

Research, Troubleshoot, and Resolve

You will serve as an HR expert to ADP's largest clients and support ADP's most complex products/technologies. You will solve client problems -- taking a broad perspective to identify solutions. You will work independently to resolve issues. You will also work proactively with clients to provide information, best practices, and training on ADP solutions.

Communicate and Exceed Client Expectations

You will use your strong interpersonal skills, HR, and ADP product knowledge to communicate with clients and resolve issues. You will set priorities, organize your day, multi-task, change direction, and provide prompt follow-up. You will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of Integrity is Everything.

Provide Recommendations and Educate

You will interpret internal or external business issues and recommend solutions/best practices to ADP leadership and clients. You will share knowledge and best practices with less experienced Consultants and Specialists at ADP.

TO SUCCEED IN THIS ROLE:

Required Qualifications

• Candidates must reside in or near Austin, TX, as this role requires regular travel within an assigned external client territory and book of business. The territory includes, but is not limited to the Austin areas/surrounding area with potential travel to additional surrounding areas based on business needs.
• This position follows a hybrid work model (Remote/Field), requiring frequent client visits and the ability to travel for onsite team meetings and other business-related activities as needed.
• At least 5-8 years of professional consulting experience or equivalent experience as a practitioner in a systems-related organization
• At least 5-8 years of experience in a customer service or human resources environment, with proven ability to produce positive results

Required

A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experiences could include:

• Experience noted above, OR
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

BONUS POINTS FOR THESE

Preferred Qualifications

• HR Certification or willing to pursue in the first year

You’ll Love Working Here Because You Can

• Be yourselfin a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest.Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being.We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward.Company-paid time off for volunteering for causes you care about.

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.