Client Human Resources Business Partner II

ADP; Tempe (AZ); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Best-in-class benefits

Volunteer time off

Diversity & inclusion culture

Job summary

ADP is seeking a Human Resources Consultant to act as a trusted advisor for clients, applying HR expertise and ADP product knowledge to resolve critical business challenges. You will build rapport with clients and internal partners, uphold ADP service standards, and deliver clear guidance by phone and email.

This hybrid role requires three days in Tempe, AZ and two days remote. Ideal candidates have 3–5 years of professional consulting or HR/customer service experience; a college degree is

Qualifications

• 3-5 years of professional consulting experience or equivalent experience in a systems-related organization
• 3-5 years of experience in a customer service or human resources environment, with proven ability to produce positive results

Responsibilities

• Research, Troubleshoot, and Resolve.
• Communicate and Exceed Client Expectations.
• Provide Recommendations and Educate.

Skills

Client relationship

Consulting experience

HR knowledge

Communication

Job description

ADP is hiring a Human Resources Consultant.

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

In this role, you'll be a trusted advisor to our clients, using your HR experience, ADP product expertise, and consulting skills to solve their most critical business challenges. You carry the weight of ADP's service reputation and client satisfaction in your hands. The nature of what you do every day will not change -- your #1 goal is to help clients. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success! To thrive in this role, you must be comfortable building relationships with external clients and internal partners. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Ready to #MakeYourMark?

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

WHAT YOU'LL DO

Responsibilities

What You Can Expect On a Typical Day

• Research, Troubleshoot, and Resolve.
• Communicate and Exceed Client Expectations.
• Provide Recommendations and Educate.

TO SUCCEED IN THIS ROLE

Required Qualifications

• This will be a hybrid role. 3 days in the office (Tempe, AZ) and 2 days remote.
• At least 3-5 years of professional consulting experience or equivalent experience as a practitioner in a systems-related organization
• At least 3-5 years of experience in a customer service or human resources environment, with proven ability to produce positive results

Required

A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experiences could include:

• Experience noted above, OR
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

BONUS POINTS FOR THESE

• HR Certification or willing to pursue in the first year

You'll Love Working Here Because You Can

• Be yourselfin a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest.Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being.We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward.Company-paid time off for volunteering for causes you care about.

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.