Client Human Resources Business Partner III

adpinternalcareers; Austin (TX); Hybrid; USD 70,000 - 120,000; Full time

Benefits offered by this job

Best-in-class benefits starting Day 1

Volunteer time off

Job summary

ADP is seeking a Human Resources Consultant to join our Austin team in a hybrid role. You’ll act as a trusted advisor to clients, leveraging HR expertise and ADP product knowledge to solve complex business challenges and improve client outcomes.

You’ll travel within the assigned territory, build strong relationships, and help clients optimize HR processes while benefiting from ADP’s extensive training, growth opportunities, and a culture that values inclusion and collaboration.

Qualifications

• 5–8 years of professional consulting experience or equivalent in a systems-related organization.
• 5–8 years of experience in a customer service or human resources environment with proven results.
• College degree preferred but not required; relevant experience accepted.

Responsibilities

• Serve as an HR expert to ADP's largest clients and support ADP's products/technologies.
• Solve client problems with a broad perspective and provide information, best practices, and training.
• Communicate with clients to set priorities, organize work, multi-task, and deliver prompt follow-up.

Skills

Consulting experience

Customer service

HR knowledge

Travel flexibility

Education

Bachelor’s degree preferred

Tools

ADP products

Job description

ADP is hiring a Human Resources Consultant in Austin, TX.

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you'll be a trusted advisor to our clients, using your HR experience, ADP product expertise, and consulting skills to solve their most critical business challenges. You carry the weight of ADP's service reputation and client satisfaction in your hands.

The nature of what you do every day will not change--your #1 goal is to help clients. Still, every day will be different because thequestions you receivewill vary, as will thesolutionsyou provideeachclient. Therewill be no shortage of newquestions you'll receive, which willkeep thingsinteresting, and our top-ranked training will help to set you up for success!

To thrive in this role, you must be comfortable building relationships with external clients and internal partners. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

What you’ll do: Responsibilities

What you can expect on a typical day:

Research, Troubleshoot, and Resolve. You will serve as an HR expert to ADP's largest clients and support ADP's most complex products/technologies. You will solve client problems -- taking a broad perspective to identify solutions. You will work independently to resolve issues. You will also work proactively with clients to provide information, best practices, and training on ADP solutions.

Communicate and Exceed Client Expectations. You will use your strong interpersonal skills, HR, and ADP product knowledge to communicate with clients and resolve issues. You will set priorities, organize your day, multi-task, change direction, and provide prompt follow-up. You will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of Integrity is Everything.

Provide Recommendations and Educate. You will interpret internal or external business issues and recommend solutions/best practices to ADP leadership and clients. You will share knowledge and best practices with less experienced Consultants and Specialists at ADP.

To succeed in this role: Required Qualifications

• Candidates must reside in or near Austin, TX, as this role requires regular travel within an assigned external client territory and book of business. The territory includes, but is not limited to the Austin areas/ surrounding area with potential travel to additional surrounding areas based on business needs.
• This position follows a hybrid work model (Remote/Field), requiring frequent client visits and the ability to travel for onsite team meetings and other business-related activities as needed.
• At least 5-8 years of professional consulting experience or equivalent experience as a practitioner in a systems-related organization.
• At least 5-8 years of experience in a customer service or human resources environment, with proven ability to produce positive results.

A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experiences could include:

• Experience noted above, OR
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

Bonus points for these: Preferred Qualifications

• HR Certification or willing to pursue in the first year

You’ll love working here because you can:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.