Client HR Business Partner II

Paychex; May (MO); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

401(k) with employer match

Tuition reimbursement

Paid time off

Job summary

Paychex is seeking an experienced HR professional to manage client relationships and deliver comprehensive HR services remotely and in person. The HR Coach will guide clients on performance, recruiting, retention strategies, and employee engagement while collaborating with internal experts to resolve issues.

The role emphasizes client satisfaction, cross-functional collaboration, and ongoing HR trend analysis to drive workforce outcomes across multiple states and client accounts.

Qualifications

• 3–5 years of HR experience or equivalent combination of education and experience.
• Customer service experience preferred.
• Strong communication and relationship-building skills.

Responsibilities

• Works with mid-size or complex clients to address HR needs.
• Delivers consultative guidance on Performance Management, Recruiting, and Compensation.
• Supports EPLI insurance setup for PEO clients.
• Conducts benefits enrollment discussions and plan recommendations.
• Mentors HR Coordinators and conducts annual HR Strategy Sessions.

Skills

HR experience

Customer service

Multitasking

Leadership

Employee relations

Performance management

Employee engagement

Recruiting & retention

Education

Bachelor's degree - preferred

Job description

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.

Overview

Ensures overall client satisfaction with products and services. Assists mid-size or more complex clients with their HR needs. Maintains ongoing relationships with client contacts and is the primary point of contact for HR services. Works collaboratively with internal partners to ensure quality customer service and support.

Responsibilities

• Services clients remotely and in person in one or more states and provides consultative guidance to resolve client issues appropriately. Partners and collaborates with internal departments and subject matter experts in delivering actionable responses or plans to clients’ concerns.
• Provides Consultative Guidance and advice to clients in Performance Management, Recruiting and Retention Strategies, Compensation, Performance Development, Employee Engagement, and Culture Enhancement.
• May support PEO clients with the set-up of EPLI insurance with the assistance of other internal business partners.
• May conduct open enrollment meetings for PEO clients, advising on benefit plan selection and contribution strategies.
• Communicates and interprets HR policies and procedures while providing recommendations for any employee relations issues that may arise through the HR Coach.
• Provides turnover analysis action planning and offers unemployment escalation assistance.
• Maintains an awareness of HR trends and conducts training based on available resources.
• May act as a mentor for HR Coordinators and Associate Client HR Business Partners.
• Conducts annual HR Strategy Sessions for each client.

Qualifications

• Bachelor's Degree - Preferred
• 3-5 years of experience in HR, or the equivalent combination of education and experience.
• Consideration may be given to a candidate with experience in lieu of a degree.
• Customer Service - Preferred
• Multitasking - Preferred
• Research - Preferred
• Leadership - Preferred
• Writing - Preferred
• Employee Relations - Preferred
• Performance Management - Preferred
• Employee Engagement - Preferred
• Employment Practices Liability - Preferred
• Product Knowledge - Preferred
• Benefits Enrollment Processes - Preferred
• Human Resource Strategy - Preferred
• Client Services - Preferred
• Account Management - Preferred
• Bilingual (Spanish/English) - Preferred

Live the Paychex Values

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

What's in it for you?

• We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

Not sure if you meet every requirement?

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.