Client HR Business Advisor I

Paychex Deutschland GmbH; Northern (KY); Hybrid; USD 48,000 - 72,000; Full time

Benefits offered by this job

Medical coverage

401(k) with employer match

Tuition reimbursement

Adoption assistance

Job summary

Paychex in the United States is seeking an experienced HR consultant to provide expert guidance on human resources matters, including employee handbook options and compliance with state and federal employment laws. You will resolve client inquiries and build strong relationships while staying current on changing labor regulations.

The role emphasizes delivering high-quality service, proactive communication, and collaboration with internal partners to ensure client success and compliance across

Qualifications

• Advises clients on HR matters and employee handbook options.
• Resolves inquiries about HR and employment law for compliance.
• Keeps updated on state and federal employment laws and communicates implications.

Responsibilities

• Advises clients regarding HR matters, handbook options, and compliance.
• Addresses and resolves client inquiries about HR and employment law using available resources.
• Builds client relationships and provides high-quality service to retain clients.
• Maintains knowledge of labor law trends and conveys regulatory changes to clients and staff.
• Offers innovative solutions and overcomes objections when addressing problems.
• Follows up with clients about HR or employment law topics as needed.
• Supports client handbook creation and updates by gathering necessary information.
• Handles inbound and makes outbound calls to discuss products and services.
• Manages client billing inquiries and account information.
• Participates in special projects as assigned.

Skills

Consulting

Customer Service

Communication

Outbound Calls

Billing

Employment Law

Education

Associate's Degree - Preferred

Job description

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a singleconnected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.

Overview

Provide expert consultation to clients on human resource matters, best practices, and employee handbook options. Address and identify compliance concerns related to state and federal employment laws, ensuring clients are well-informed and compliant.

Responsibilities

• Advises clients regarding human resources matters, best practices, and employee handbook options.
• Addresses and resolves client inquiries and concerns about human resources and employment law, utilizing appropriate resources.
• Builds strong client relationships and provides high-quality service to maintain high client satisfaction and retention.
• Maintains knowledge of trends and changes in employment law legislation and conveys state and federal labor laws to internal partners and clients to maintain compliance.
• Offers innovative solutions or overcomes objections when resolving problems.
• Proactively and reactively follow up with clients as necessary regarding any HR or employment law topic.
• Supports client handbook creation and changes by partnering with clients to gather relevant information.
• Fields inbound and makes outbound calls to support clients with available products and services.
• Evaluates and responds to inquiries regarding client billing and account information.
• Participates in special projects as assigned.

Qualifications

• Associate's Degree - Preferred
• 1 year of experience in Client Service, Human Resources, HR Education, or combination of all.
• Innovation - Preferred
• Consulting - Preferred
• Customer Service - Preferred
• Operations - Preferred
• Communication - Preferred
• Outbound Calls - Preferred
• Billing - Preferred
• Labor Law - Preferred
• Overcoming Objections - Preferred
• Human Resource Management - Preferred
• Call Center Experience - Preferred
• Content Creation - Preferred
• Inbound Calls - Preferred
• New Product Development - Preferred
• Research And Development - Preferred

Live the Paychex Values

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

What's in it for you?

• We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

Not sure if you meet every requirement?

At Paychex, we know that great talent comes in many forms.

Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.