Client HR Business Advisor I

Paychex; West Henrietta (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical coverage

Tuition reimbursement

401(k) + employer match

Adoption assistance

Paid time off

Job summary

Paychex is hiring for an HR advisory role focused on helping clients manage HR, payroll, benefits, and compliance. You will advise on best practices,handbooks, and employment-law topics while maintaining strong client relationships and high service levels.

The role emphasizes proactive client outreach, accurate handling of inquiries, and collaboration with internal teams to ensure compliant, effective HR solutions. A 1-year background in client service or HR is preferred.

Qualifications

• Associate's degree preferred with 1 year in client service, HR, or HR education.
• Strong communication and customer service skills are required.
• Knowledge of employment law and labor regulations is preferred.
• Experience with call center operations or client advisory roles is a plus.

Responsibilities

• Advises clients on HR matters, best practices, and employee handbook options.
• Resolves client inquiries about HR and employment law using appropriate resources.
• Builds strong client relationships and maintains high client satisfaction and retention.

Skills

Communication

Customer Service

Labor Law

Call Center Experience

Overcoming Objections

Billing

Human Resource Management

Innovation

Consulting

Operations

Content Creation

Outbound Calls

Inbound Calls

New Product Development

Research And Development

Education

Associate's Degree - Preferred

Job description

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.

Overview

Responsibilities

• Advises clients regarding human resources matters, best practices, and employee handbook options.
• Addresses and resolves client inquiries and concerns about human resources and employment law, utilizing appropriate resources.
• Builds strong client relationships and provides high-quality service to maintain high client satisfaction and retention.
• Maintains knowledge of trends and changes in employment law legislation and conveys state and federal labor laws to internal partners and clients to maintain compliance.
• Offers innovative solutions or overcomes objections when resolving problems.
• Proactively and reactively follow up with clients as necessary regarding any HR or employment law topic.
• Supports client handbook creation and changes by partnering with clients to gather relevant information.
• Fields inbound and makes outbound calls to support clients with available products and services.
• Evaluates and responds to inquiries regarding client billing and account information.
• Participates in special projects as assigned.

Qualifications

• Associate's Degree - Preferred
• 1 year of experience in Client Service, Human Resources, HR Education, or combination of all.
• Innovation - Preferred
• Consulting - Preferred
• Customer Service - Preferred
• Operations - Preferred
• Communication - Preferred
• Outbound Calls - Preferred
• Billing - Preferred
• Labor Law - Preferred
• Overcoming Objections - Preferred
• Human Resource Management - Preferred
• Call Center Experience - Preferred
• Content Creation - Preferred
• Inbound Calls - Preferred
• New Product Development - Preferred
• Research And Development - Preferred

Live the Paychex Values

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

What's in it for you?

• We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

Not sure if you meet every requirement?

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.