Client-Facing Janitorial Operations Lead

ABM industries; Kansas City (MO); On-site; USD 70,000 - 73,000; Full time

Job summary

ABM Industries is seeking a Janitorial Project Manager to oversee operations at client fulfillment centers, driving excellence in service and performance metrics. You will lead teams, ensure safety, and maintain strong client relationships.

The role emphasizes data-driven decision making, mentorship of shift leads, and a proactive stance on process improvements in a high-demand environment.

Qualifications

• 2+ years of experience in distribution and/or fulfillment center operations (required).
• Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field, or equivalent experience.

Responsibilities

• Oversee and maintain operational standards, performance metrics, and program execution across all assigned client fulfillment centers.
• Foster a customer-centric culture by implementing strategies that enhance communication, service quality, and client satisfaction.
• Ensure compliance with all processes, procedures, and documentation requirements.
• Build and maintain effective working relationships through clear, respectful, and professional communication.
• Provide accurate and timely updates to clients, employees, and leadership.
• Identify operational challenges and implement effective, data-driven solutions.
• Utilize analytics and sound judgment to guide decision-making.
• Recruit, develop, and mentor shift leads and management personnel.
• Promote a positive work environment and establish a strong culture of safety.
• Set clear expectations, ensure accountability, and support employee development through coaching and feedback.
• Take ownership of operational programs and proactively identify opportunities for improvement.
• Perform additional duties and support special projects as assigned.

Skills

Leadership

Customer satisfaction

Analytical thinking

Communication

Time management

Team building

Safety culture

Problem solving

Education

Bachelor's degree in Business Admin

Tools

Microsoft Office

Job description

ABM Industries is seeking a Janitorial Project Manager to oversee operations at client fulfillment centers, driving excellence in service and performance metrics. You will lead teams, ensure safety, and maintain strong client relationships.

The role emphasizes data-driven decision making, mentorship of shift leads, and a proactive stance on process improvements in a high-demand environment.