Client-Facing Google Ads Strategist (PPC) Client Success Manager (CSM)

More Than Scaling; United States; Remote; USD 67,000 - 167,000; Full time

Benefits offered by this job

Remote

Job summary

More Than Scaling is seeking a Client-Facing Google Ads Specialist to act as the primary contact for our e-commerce clients. You will communicate with clients and Media Buyers, deliver regular progress updates, and drive campaign performance in a remote U.S. role.

The ideal candidate has 2+ years of Google Ads experience in e-commerce, strong analytics knowledge, and excellent English communication. Agency experience is required, with EST/CST/PST availability.

Qualifications

• Minimum 2 years of demonstrated Google Ads experience in the e-commerce sector.
• Proven ability to manage client relationships and communicate effectively.
• Experience in a digital agency is required.
• Fluent English language skills, written and spoken.
• Located in EST/CST/PST time zones in the United States.

Responsibilities

• Act as the primary point of contact for clients and coordinate with Media Buyers.
• Provide regular updates, reports, and insights on campaigns and KPIs.
• Onboard clients and address questions or concerns to retain and grow accounts.
• Collaborate with Head of Client Success to enhance customer experience.
• Monitor campaigns, problem-solve, and craft strategies for performance.

Skills

Google Ads

Google Analytics

Customer Success

Communication

E-commerce knowledge

Multitasking

Tools

Slack

Job description

We're seeking a committed Client-Facing Google Ads Specialist (PPC) to join our Google Ads Team. Your primary role will involve communicating with clients and acting as our key contact person. The perfect candidate will be enthusiastic about assisting others and committed to delivering outstanding customer service. Additionally, a strong grasp of pay-per-click advertising, particularly Google Ads, and familiarity with Analytics tools and the e-commerce sector are essential. You'll collaborate with our Head of Client Success to enhance customer experience and nurture positive professional relationships. Must be located in EST or CST.

This position involves:

• KPI Tracking & Reporting
• Communicating with clients on an ongoing basis as their primary point of contact.
• Communicating with Media Buyers regarding all client communications
• Sending scheduled updates to all clients on their progress and creating results.

Who Are We (Purpose, Vision, Mission):

More Than Scaling is a premier Google Ads growth partner for all your business acceleration needs. We go beyond the traditional agency model by offering a comprehensive range of services within the search engines such as Amazon and Bing that allow for maximum horizontal scaling.

Our team is 100% results-oriented, down to a person. And we only work with brands that we love working with, and that are committed to being the absolute best in their vertical.

Responsibilities (Tasks Associated With The Role):

• Client Onboarding: Responsible for taking over all client relations once they have enrolled
• Client Communication: Will be responsible for answering all client questions and addressing any concerns in an efficient, retention-based manner. This will be accomplished via slack communication (channel, huddle, etc)
• Media Buying Communication: Communicate with Media Buyers and ensure campaigns are rolling & performing
• Weekly Progress Reports: Send timely and consistent reports to clients auditing their tracking sheet. Communicate results from campaigns and KPIs achieved
• Monitor Media Buying Progress: Stay informed on everything occurring with Media Buying department
• Problem Solving: Be prepared to create strategies for successful campaigns

Expected Proficiencies:

• Maintain an in-depth understanding of the customer & their goals
• Experience in Google Ads analytics and providing insights for improvement
• Strict attention to detail and cross checking data
• Highly motivated, organized, and efficient
• Strong attention to detail
• Excellent communication skills and ability to relay ideas clearly
• Ability to relay technical information to clients, and relay client information to Media Buyers
• Must be friendly and able to clearly communicate with clients in video and written form
• Ability to manage multiple projects consecutively
• Ability to problem solve and provide effective solutions to issues as they arise

Experience/Qualifications:

• Minimum of 2 years of demonstrated experience with Google Ads within the e-commerce industry.
• Profound knowledge of essential e-commerce metrics.
• At least 2 years of confirmed experience in a Customer Success position.
• Fluent in both written and spoken English.
• Prior experience in a digital agency is a MUST
• Located in EST/CST/PST

Compensation/Benefits:

• Base Salary + 5% of managed invoice
• $6,000 - $15,000/month OTE
• $1099 role
• Remote

The job description is not all-inclusive and certain activities, duties or responsibilities may be required of the contractor as needed.