Client Experience Technical Product Owner

The Vanguard Group; United States; Hybrid; USD 150,000 - 210,000; Full time

Job summary

The Vanguard Group is seeking a senior leader to own the strategic vision and roadmaps for cross-divisional technical data products, including client experience data and data governance initiatives. The role emphasizes analytics leadership, data quality, and ongoing ROI analyses across the division.

Responsibilities include guiding technical strategy, building a Data Dependency program, and collaborating with analytics partners to align with business KPIs and senior leadership OKRs.

Qualifications

• Undergraduate degree or equivalent combination of training and experience required.
• Graduate degree preferred.
• Minimum of eight years related business experience.
• Three years of leading large cross-functional teams on major organizational projects preferred.

Responsibilities

• Leads development and implementation of new technical cross-divisional products.
• Influences and collaborates across cross-functional technical teams to optimize data quality and data governance ecosystem.
• Drives connections across data products/capabilities (data capture, analytics, reporting, engineering, operations, SQL management).
• Builds and leads the team’s Data Dependency program (documentation, monitoring capabilities, alert functionalities).
• Engages with internal analytics partners to understand business strategy, objectives, and KPIs.
• Leads Monthly Data QA, annual SQL code optimization initiatives, ROI analyses, and ongoing partnerships with analysts to enhance data quality and governance.

Skills

Strong communication

Strategy experience

CX background

Data governance

Data quality

Data lineage

Metadata documentation

Data architecture

ROI analyses

Education

Undergraduate degree or equivalent

Graduate degree preferred

Tools

SQL

Python

Power BI

Tableau

AWS S3

GitHub

Job description

Leads the strategic vision and roadmap for a technical product or products with cross-divisional impact, demonstrating a deep understanding of the product(s) and associated business areas. Products often have enterprise-wide implications.

Overall Description

(75%) Manages technical strategy (& implementation) for Client Experience data products (both client feedback survey data & non-survey data) and owns Data Dependency monitoring/alerts ecosystem, in partnership with technical, analytics, and product owner stakeholders across the division. (25%) Manages analytics data (including SQL code for senior leadership OKRs), and ensures data quality and data governance standards are achieved and communicated, supporting analytics stakeholders across the division

Technical Responsibilities

Leads development and implementation of new technical cross-divisional products Influences and collaborates, across cross-functional technical teams, to optimize data quality and data governance ecosystem. Drives connections across data products / capabilities (data capture, analytics, reporting, engineering, operations, SQL management, etc.). Builds (& leads) the team’s “Data Dependency” program (including documentation, monitoring capabilities, alert functionalities, technical process maps), and required communications plans

Analytics Responsibilities

Engages with internal analytics partners to understand business strategy, objectives, and KPIs. Leads “Monthly Data QA” (ensuring key metrics across multiple data ecosystems match), annual SQL code optimization initiatives, regular ROI analyses, regular impact analyses, and ongoing partnerships with other analysts to continuously enhance all of the above Manages a series of senior leadership OKR Metrics (& respective SQL code) to ensure optimal data quality & data governance practices

What we're looking for

Strong communication skills Strong strategy experience Client Experience (CX) background Financial Industry background Technical Knowledge: Data Engineering, Data Quality, Data Lineage, Data Governance, Metadata Documentation, Technical Process Maps, Data Dependency Identification/Mapping, Data Architecture. Analytics Knowledge: SQL, Python, Power BI, Tableau, AWS S3 Tables, Github, running formal Experiments and ROI analyses.

Qualifications

Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred. Minimum of eight years related business experience. Three years of leading large cross-functional teams on major organizational projects preferred.

Special Factors

Sponsorship Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience. Vanguard, one of the world's leading investment management companies, serves individual investors, institutions, employer-sponsored retirement plans, and financial professionals. We have a diverse and talented crew with a culture that promotes teamwork, along with an unwavering focus on serving our clients' best interests.

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